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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Seven Critical Success Factors in the Shift to Services
Seven Critical Success Factors in the Shift to Services

Seven Critical Success Factors in the Shift to Services

21 January 2016

Latest Executive Briefing on Critical Success Factors in the Shift to Services, by Veronica Martinez, Andy Neely, Florian Urmetzer, Neil Allison, Monica Lund, Dav Bisessar, Thomas Bucklar, Stewart Leinster-Evans, Graham Pennington and Daniel Smith


Read more at: Webinar - Innovating Your Business Model: The Capability Assessment Tool
Webinar - Innovating Your Business Model: The Capability Assessment Tool

Webinar - Innovating Your Business Model: The Capability Assessment Tool

12 January 2016

11 January 2016 - Innovating Your Business Model: The Capability Assessment Tool - Professor Andy Neely


Read more at: From Processes to Promise - White Paper
From Processes to Promise - White Paper

From Processes to Promise - White Paper

12 January 2016

'From Processes to Promise: How complex service providers use business model innovation to deliver sustainable growth' - White Paper released at Service Week, 21 September 2011. Executive Summary: The ‘pure’ service sector represents three quarters of the developed world’s economy. Forty per cent of manufacturing firms...


Read more at: Why Do Servitized Firms Fail - A Risk-Based Expanation
Why Do Servitized Firms Fail - A Risk-Based Expanation

Why Do Servitized Firms Fail - A Risk-Based Expanation

16 December 2015

The December paper 'Why Do Servitized Firms Fail - A Risk-Based Explanation' by Ornella Benedettini, Andy Neely and Morgan Swink


Read more at: Webinar - A Transition Towards a Data-Driven Business Model
Webinar - A Transition Towards a Data-Driven Business Model

Webinar - A Transition Towards a Data-Driven Business Model

15 December 2015

In the latest Webinar from the Alliance, Mohamed Zaki the recent report from the Alliance, 'Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry'.


Read more at: December 2015 Newsletter
December 2015 Newsletter

December 2015 Newsletter

1 December 2015

The December 2015 Newsletter released from the Alliance.


Read more at: New Workshop Announcement - Manufacturing Analytics

New Workshop Announcement - Manufacturing Analytics

24 November 2015

Workshop on 'Manufacturing Analytics: The role of Big Data in the Future of Manufacturing' 1 February 2016, IfM, University of Cambridge


Read more at: Keynote at Rustat Conference on Big Data
Keynote at Rustat Conference on Big Data

Keynote at Rustat Conference on Big Data

24 November 2015

Mohamed Zaki presented at the Rustat Confernece on Big Data on 30 September 2015.


Read more at: White Paper: Succeeding through Service Innovation
White Paper: Succeeding through Service Innovation

White Paper: Succeeding through Service Innovation

24 November 2015

This White Paper is based on a discussion paper and a feedback process that arose from the Cambridge Service Science, Management and Engineering Symposium, held in July 2007. Overall, more than 150 people contributed to the symposium and the two documents.


Read more at: Webinar - Shift to Services in the Animal Health Industry
Webinar - Shift to Services in the Animal Health Industry

Webinar - Shift to Services in the Animal Health Industry

23 November 2015

12 October 2015 - Making and Sustaining the Shift to Services in the Animal Health Industry - Dr Veronica Martinez