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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: European Operations Management Service Forum in Nuremberg
European Operations Management Service Forum in Nuremberg

European Operations Management Service Forum in Nuremberg

23 February 2016

European Operations Management Service Forum in Nuremberg


Read more at: Co-creation Workshops at JOSEPHS
Co-creation Workshops at JOSEPHS

Co-creation Workshops at JOSEPHS

23 February 2016

Prof Andy Neely, Dr Veronica Martinez, Prof Kathrin Moeslein, Julia Jonas and Katharine Greve launched two workshops in The JOSEPHS Living Lab in Nurenberg, Germany on 4-5 Feb, 2016


Read more at: President Fox Visits the IfM and Alliance
President Fox Visits the IfM and Alliance

President Fox Visits the IfM and Alliance

23 February 2016

Former President of Mexico, Vicente Fox and his wife Marta Sahagún de Fox visit the IfM and researchers of the Cambridge Service Alliance.


Read more at: Customer Experience Management and Big Data Workshop
Customer Experience Management and Big Data Workshop

Customer Experience Management and Big Data Workshop

22 February 2016

1st Academic-Practitioner Research with Impact Workshop 'Customer Experience Management (CEM) and Big Data'


Read more at: A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media
A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media

A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media

22 February 2016

February Paper on 'A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media' by Jessica Wyllie, Benjamin Lucas, Brent Kitchens, Ben Kozary, Mohamed Zaki, and Jamie Carlson


Read more at: Webinar - Seven Critical Success Factors in the Shift to Services
Webinar - Seven Critical Success Factors in the Shift to Services

Webinar - Seven Critical Success Factors in the Shift to Services

11 February 2016

February 2016 Webinar by Dr Veronica Martinez on the recent report: 'Seven Critical Success Factors in the Shift to Services'


Read more at: Manufacturing Analytics Workshop
Manufacturing Analytics Workshop

Manufacturing Analytics Workshop

9 February 2016

Mohamed Zaki, Philip Woodall and Andy Neely recently ran a workshop on Manufacturing Analytics: The role of Big Data in the Future of Manufacturing. The workshop was held at the Institute for Manufacturing (IfM) on 1 February 2016 and was funded by the Cambridge Big Data-EPSRC Collaborative Workshops Fund.


Read more at: Video from Veronica Martinez on Servitization
Video from Veronica Martinez on Servitization

Video from Veronica Martinez on Servitization

2 February 2016

In this latest video by Dr Veronica Martinez she explains the need for servitization.


Read more at: Podcast on Seven Critical Success Factors
Podcast on Seven Critical Success Factors

Podcast on Seven Critical Success Factors

25 January 2016

Individual Podcasts from Professor Andy Neely and Dr Veronica Martinez on the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing


Read more at: Podcast - Seven Critical Success Factors - Authors Podcast
Podcast - Seven Critical Success Factors - Authors Podcast

Podcast - Seven Critical Success Factors - Authors Podcast

25 January 2016

Podcast by authors of the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing, including Veronica Martinez, University of Cambridge, Andy Neely, University of Cambridge, Neil Allison, Pearson, Monica Lund, Pearson, Dav Bisessar, IBM, Stewart Leinster-Evans, BAE Systems, Graham Pennington, BAE Systems and Daniel Smith, Zoetis.