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Read more at: Webinar - Big Data Analytics Architecture for Businesses
Webinar - Big Data Analytics Architecture for Businesses

Webinar - Big Data Analytics Architecture for Businesses

16 January 2018

15 January 2018 - Big Data Analytics Architecture for Businesses - Open Source Perspective - Kerem Kayabay, Mert Golkalp, Mohamed Zaki

Read more at: MSI Award for Customer Attrition Prevention with Artificial Intelligence project
MSI Award for Customer Attrition Prevention with Artificial Intelligence project

MSI Award for Customer Attrition Prevention with Artificial Intelligence project

5 July 2017

A new award from the Marketing Science Institute for a project on customer attrition prevention with artificial intelligence, by Dr Mohamed Zaki and Dr. Benjamin Lucas

Read more at: Service Consumer's Exeperience Analytics

Service Consumer's Exeperience Analytics

Creating a strong customer experience is a strategic priority for organizations. Companies are leveraging new technologies such as mobile applications, social media platforms, virtual reality, drones and the Internet of Things to provide smart services and enable a seamless customer experience. The...

Read more at: RECDODE Network - Big Data Ecosystem in Re-distributed Manufacturing
RECDODE Network - Big Data Ecosystem in Re-distributed Manufacturing

RECDODE Network - Big Data Ecosystem in Re-distributed Manufacturing

24 May 2016

The final report from this 9-month feasibility study is now available, which seeks to address the key research question: 'How can big data impact redistributed manufacturing in the consumer goods industry?'

Read more at: Customer Experience Management and Big Data Workshop
Customer Experience Management and Big Data Workshop

Customer Experience Management and Big Data Workshop

22 February 2016

1st Academic-Practitioner Research with Impact Workshop 'Customer Experience Management (CEM) and Big Data'

Read more at: Manufacturing Analytics Workshop
Manufacturing Analytics Workshop

Manufacturing Analytics Workshop

9 February 2016

Mohamed Zaki, Philip Woodall and Andy Neely recently ran a workshop on Manufacturing Analytics: The role of Big Data in the Future of Manufacturing. The workshop was held at the Institute for Manufacturing (IfM) on 1 February 2016 and was funded by the Cambridge Big Data-EPSRC Collaborative Workshops Fund.

Read more at: Webinar - A Transition Towards a Data-Driven Business Model
Webinar - A Transition Towards a Data-Driven Business Model

Webinar - A Transition Towards a Data-Driven Business Model

15 December 2015

In the latest Webinar from the Alliance, Mohamed Zaki the recent report from the Alliance, 'Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry'.

Read more at: Designing Deploying and Enhancing Services
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Designing Deploying and Enhancing Services

How can feedback and analytics be used to better design, deploy and enhance services and solutions? The term ‘Big Data’ has gained massive popularity in recent years. In particular, the exponential growth of available and potentially available data, compounded by the Internet, social media, cloud...

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues


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