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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

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Read more at: Business-to-Consumer Lock-in Effect
Business-to-Consumer Lock-in Effect

Business-to-Consumer Lock-in Effect

25 March 2015

The August 2014 Paper on 'The Business-to-Consumer Lock-in Effect' by Markus Eurich and Michael Burtscher

Read more at: A Blueprint for the Next Generation Organisation
A Blueprint for the Next Generation Organisation

A Blueprint for the Next Generation Organisation

25 March 2015

The September 2014 Paper on 'A Blueprint for the Next Generation Organisation: Reconciling agility, efficiency, and purpose' by Jonathan Trevor and Peter Williamson

Read more at: Data and Analytics - Data–Driven Business Models
Data and Analytics - Data–Driven Business Models

Data and Analytics - Data–Driven Business Models

5 March 2015

The February 2015 Paper on 'Data and Analytics - Data–Driven Business Models: A Blueprint for Innovation' by Josh Brownlow, Mohamed Zaki, Andy Neely and Florian Urmetzer.

Read more at: A Classification Model for Product-Service Offerings
A Classification Model for Product-Service Offerings

A Classification Model for Product-Service Offerings

3 February 2015

The December 2014 Monthly Paper on 'A Classification Model for Product Service Offerings', by Paolo Gaiardelli, Barbara Resta, Veronica Martinez, Oberto Pinto, Pavel Ablores

Read more at: Business Models for Electric Vehicles
Business Models for Electric Vehicles

Business Models for Electric Vehicles

3 February 2015

The January 2015 Monthly Paper, on 'Competing and Co-existing Business Models for Electric Vehicles: Lessons from International Case Studies' by Claire Weiller, Amy Shang, Andy Neely and Yongjiang Shi.

Read more at: Impact of Firm Characteristics on Survival
Impact of Firm Characteristics on Survival

Impact of Firm Characteristics on Survival

6 November 2014

The October 2014 Paper on 'Impact of Firm Characteristics on Survivial: an empirical analysis in the context of service strategies' by Ornella Benedettini, Morgan Swink and Andy Neely

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues


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