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Read more at: Factors Influencing Service Complexity
Factors Influencing Service Complexity

Factors Influencing Service Complexity

27 March 2015

October 2012 paper on 'Factors Influencing Service Complexity: The Perspective of Servitized Manufacturers', by Ornella Benedettini and Andy Neely.

Read more at: Firm’s characteristics and servitization performance: A bankruptcy perspective
Firm’s characteristics and servitization performance: A bankruptcy perspective

Firm’s characteristics and servitization performance: A bankruptcy perspective

26 March 2015

The May 2013 paper on 'Firm’s characteristics and servitization performance: A bankruptcy perspective' by Ornella Benedettini, Morgan Swink and Andy Neely

Read more at: Barriers to Servitization
Barriers to Servitization

Barriers to Servitization

26 March 2015

The October 2013 paper on 'Barriers to Servitization: Results of a Systematic Literature Review' by Jingchen Hou and Andy Neely

Read more at: The Servitization of Germany: An International Comparison
The Servitization of Germany: An International Comparison

The Servitization of Germany: An International Comparison

26 March 2015

The November 2013 Paper on 'The Servitization of Germany: An International Comparison' by Andy Neely

Read more at: New EPSRC-Funded Netowrk - RECODE

New EPSRC-Funded Netowrk - RECODE

16 February 2015

Two Alliance researchers are part of a new EPSRC-funded Redistriburted Manufacturing Network. The network will be focused on 'Consumer Goods, Big Data, and Redistributed Manufacturing'. It is a two-year project which will be known as the 'RECODE Network'.

Read more at: About Us
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About Us

The Cambridge Service Alliance The Cambridge Service Alliance is a unique partnership between the University of Cambridge and some of the world's leading businesses. It was founded in 2010 to help global companies design and deliver successful complex service systems. Since then, digitalisation has...

Read more at: Definitions of Service-Related Terms
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Definitions of Service-Related Terms

Definition of Service-Related Glossary [1] Back-stage service activities: Activities that do not involve direct interaction with the customer, for example, back office operations of a retail bank or marking of student coursework by a teacher. Information processing is a common back-stage service...

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues


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