The October 2013 paper on 'Barriers to Servitization: Results of a Systematic Literature Review' by Jingchen Hou and Andy Neely
This paper details a systematic literature review that was carried out on servitization. In particular, the paper focuses on the barriers to servitization. The paper reveals that even though there is an increasing trend for manufacturing firms to provide services, there are many barriers that firms need to take account of, some of which will only become apparent during the process of servitizing.