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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Webinar on High-Value Manufacuring (HVM)

Webinar on High-Value Manufacuring (HVM)

18 March 2019

In this webinar, Luisa Huaccho Huatuco presents the Alliance February 2019 paper on High-Value Manufacturing.


Read more at: February 2019 Webinar - Business Ecosystems Mapping

February 2019 Webinar - Business Ecosystems Mapping

12 February 2019

In this webinar, Florian presents the Alliance January 2019 paper on Business Ecosystems Mapping.


Read more at: Webinar 14 January

Webinar 14 January

21 January 2019

In this webinar, Tim Pearce discusses his paper on Bayesian Neural Network Ensembles


Read more at: Webinar 10 December 2018
Webinar 10 December 2018

Webinar 10 December 2018

16 December 2018

Webinar on Service Business Model Innovation: The Digital Twin Technology by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar


Read more at: Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes
Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

14 November 2018

In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.


Read more at: October 2018 Webinar - How Can Hackathons Accelerate Corporate Innovation?'
October 2018 Webinar - How Can Hackathons Accelerate Corporate Innovation?'

October 2018 Webinar - How Can Hackathons Accelerate Corporate Innovation?'

9 October 2018

In this webinar, Myrna Flores presented the Alliance April paper on how hackathons can accelerate corporate innovation.


Read more at: Webinar 10 September 2018 - Enabling Digital Transformation: An Analysis Framework - by Thayla Zomer, Veronica Martinez and Andy Neely
Webinar 10 September 2018 - Enabling Digital Transformation: An Analysis Framework - by Thayla Zomer, Veronica Martinez and Andy Neely

Webinar 10 September 2018 - Enabling Digital Transformation: An Analysis Framework - by Thayla Zomer, Veronica Martinez and Andy Neely

11 September 2018

In this webinar, Thayla Zomer presented the Alliance May paper on Digital Transformation.


Read more at: July Webinar by Christoph Peters on Modular Service Structures for AI Services
July Webinar by Christoph Peters on Modular Service Structures for AI Services

July Webinar by Christoph Peters on Modular Service Structures for AI Services

9 July 2018

9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki.


Read more at: Webinar - High-Quality Prediction Intervals for Deep Learning
Webinar - High-Quality Prediction Intervals for Deep Learning

Webinar - High-Quality Prediction Intervals for Deep Learning

11 June 2018

11 June 2018 - High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach - by Tim Pearce, Mohamed Zaki, Alexandra Brintrup, Andy Neely


Read more at: Webinar - Service Network and Service Matching
Webinar - Service Network and Service Matching

Webinar - Service Network and Service Matching

20 May 2018

Our May Webinar on 'A Service Network Perspective to Evaluate Service Matching in Early Design' by Federico Barravecchia


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.