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At the forefront of service transformation in the digital era
 

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Read more at: Partner blog: Pandemic-proof: Building a crisis-resistant organizational culture and technology core

Partner blog: Pandemic-proof: Building a crisis-resistant organizational culture and technology core

28 April 2020

Sachin Bajaj, Senior Vice President, Digital & Analytics at HCL Technologies, explains why coronavirus - by forcing organisations to create a remote working environment at speed - could turn out to be the spur they need to realise the benefits of digitalisation.

Read more at: New Paper - Digital transformation: harnessing digital technologies for the next generation of services

New Paper - Digital transformation: harnessing digital technologies for the next generation of services

21 June 2019

Check out our recent commentary paper published at the Journal of Services Marketing

Read more at: The future of digital services and platforms
The future of digital services and platforms

The future of digital services and platforms

23 May 2019

Cambridge Service Alliance Community of Interest Meeting - April 2019

Read more at: New Paper: Servitization: A contemporary thematic review of four major research streams

New Paper: Servitization: A contemporary thematic review of four major research streams

21 May 2019

This study identifies the key themes and research priorities in servitization literature over thirteen years from 2005 and 2017, based on four major research streams (general management, marketing, operations, and service management).

Read more at: New paper - Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

New paper - Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective

21 May 2019

This paper builds a conceptual framework to explore whether big data combined with new manufacturing technologies can facilitate redistributed manufacturing (RDM).

Read more at: First Community of Interest Meeting 2019
First Community of Interest Meeting 2019

First Community of Interest Meeting 2019

23 April 2019

In collaboration with CTF, Service Research Center at Karlstad University, Sweden, the first Community of Interest meeting took place on the 4th April 2019.

Read more at: HCL joins the Cambridge Service Alliance

HCL joins the Cambridge Service Alliance

23 April 2019

HCL joined the Cambridge Service Alliance as a strategic digital services partner.

Read more at: New Thinking about the Future of Services
New Thinking about the Future of Services

New Thinking about the Future of Services

14 April 2019

Connecting the Digital, Physical and Social

Read more at: 2018 Robert Johnston Award
2018 Robert Johnston Award

2018 Robert Johnston Award

3 April 2019

Congratulations to Mohamed Zaki, Professor Janet McColl-Kennedy and co-authors for receiving the 2018 Robert Johnston Award of the Journal of Service Management

Read more at: Webinar on High-Value Manufacuring (HVM)

Webinar on High-Value Manufacuring (HVM)

18 March 2019

In this webinar, Luisa Huaccho Huatuco presents the Alliance February 2019 paper on High-Value Manufacturing.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.

 

 


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