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At the forefront of service transformation in the digital era
 

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Read more at: Caterpillar hosts Community of Interest Meeting
Caterpillar hosts Community of Interest Meeting

Caterpillar hosts Community of Interest Meeting

16 August 2016

The July Community of Interest Meeting, hosted by Caterpillar in the Edwards Demo & Learning Center, Peoria, USA

Read more at: JOM Paper Published on Global Engineering Services
JOM Paper Published on Global Engineering Services

JOM Paper Published on Global Engineering Services

16 August 2016

Global Engineering Services: Shedding Light on Network Capabilities was published in a special issue on Professional Service Operations Management (PSOM)

Read more at: EurOMA Workshop on Redistributed Manufacturing
EurOMA Workshop on Redistributed Manufacturing

EurOMA Workshop on Redistributed Manufacturing

16 August 2016

Redistributed Manufacturing Workshop hosted in Euroma Conference 2016

Read more at: Customer Experience Analytics - Marketing Science Institute Award
Customer Experience Analytics - Marketing Science Institute Award

Customer Experience Analytics - Marketing Science Institute Award

16 August 2016

Award made to Mohamed Zaki and Ben Lucas from the Marketing Science Institute for customer experience analytics.

Read more at: Podcast - Harnessing the Power of Innovation on Offer in Living Labs for Your Company
Podcast - Harnessing the Power of Innovation on Offer in Living Labs for Your Company

Podcast - Harnessing the Power of Innovation on Offer in Living Labs for Your Company

21 July 2016

Podcast by Katharina Greve and Veronica Martinez on her new joint research on Living Labs.

Read more at: Critical Incidents in Complex Service Contracts

Critical Incidents in Complex Service Contracts

21 July 2016

July paper on 'Critical Incidents in Complex Service Contracts: Safety Challenges and Means of Prevention' by Chara Makri and Andy Neely

Read more at: Webinar - Service in the platform context
Webinar - Service in the platform context

Webinar - Service in the platform context

19 July 2016

July Webinar on 'Service in the Platform Context: A review of the state of the art' by Xia Han

Read more at: Podcast - Service in the platform context: a review of the state of the art
Podcast - Service in the platform context: a review of the state of the art

Podcast - Service in the platform context: a review of the state of the art

6 July 2016

Calling a cab has never been easier, but launching a service platform business presents many challenges. In this podcast, Xia Han talks about his paper “Service in the platform context: a review of the state of the art”.

Read more at: Webinar for Policy Makers on Facilitating Co-Creation in Living Labs
Webinar for Policy Makers on Facilitating Co-Creation in Living Labs

Webinar for Policy Makers on Facilitating Co-Creation in Living Labs

5 July 2016

Webinar for Policy Makers - 'Facilitating Co-Creation in Living Labs - The Josephs Study'

Read more at: EurOMA 2016 Conference - Alliance Research Presented
EurOMA 2016 Conference - Alliance Research Presented

EurOMA 2016 Conference - Alliance Research Presented

29 June 2016

The Alliance presented its research at the 23rd EurOMA conference.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.

 

 


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