News

The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely. This paper focuses on building a framework to help solve a factual problem often described by the managerial staff of companies. The problem is …

March 2017 Alliance NewsletterThe March Newsletter from the Alliance is now available.  For the FULL version click here. Find out what is in this months issue of the Cambridge Service Alliance Newsletter below:•March 2017 Newsletter•2 day executive programme - Making the shift to services•Service Week 2017 - Bridging to new service technology•Andy …

Mohamed Zaki was invited as a guest speaker to deliver a session to the Manchester Business School MBA students. The session discussed the future of Data-Driven Business Models and its implication on established organizations. Furthermore, the published Case Study of Nettavisen Online Newspaper Publishing: A Transition Towards a Data-Driven Busines…

Mohamed Zaki and Benjamin Lucas have written a guest article for the ServSig Group on 'Data-Driven Text Mining for CX Analytics in Services'Mohamed Zaki and Benjamin Lucas have written a guest article for the ServSig Community, based on research recently funded by a Marketing Science Institute (MSI), Customer Experience Initiative grant. The articl…

Mohamed Zaki and Abdul Rauf Khan from the CSA awarded a fund to investigate the application of advanced Big Data methods in manufacturing industry. The research will use inferential analysis based on existing large sensory data. The aim of this project is to improve the production through reliable predictions on the performances of the products tha…

November paper on 'Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation' by Abdul Rauf Khan, Henrik Schiøler, Torben Knudsen, Murat Kulahci and Mohamed ZakiIn today’s manufacturing paradigm predictive capabilities in manufacturing can be considered a strategic advantage over competitors. Due to the technolo…

Andy Neely has been awarded the Viscount Nuffield Silver Medal for Services to Manufacturing by the IET (Institute of Engineering and Technology) Achievement Medal. IET Achievement Medals are awarded to individuals who have made major and distinguished contributions in the various sectors of science, engineering and technology. In Andy’s citation t…

November Webinar on the 'Data Diagnostic Tool' by Dr Mohamed ZakiIn this Webinar Mohamed discusses the Data Diagnostic Tool, developed by the Cambridge Service Alliance. The Data Diagnostic Tool is designed to optimise and improve complex services in organisations. The framework addresses key factors such as enablers, contextual barriers beyond the…

Podcast from Chara Makri on 'Critical incidents in complex service contracts: Safety challenges and means of prevention'Detail matters when it comes to ensuring safety in contracted out services provided by manufacturing firms  Chara Makri, a PHD student at the Cambridge Service Alliance talks about her new paper “Critical Incidents in Complex Serv…

In a new series of podcasts from the Cambridge Service Alliance key speakers discuss their presentations from our one-day conference in October 2016 on ‘Growing your service business in an age of digital disruption’.We live in an age where firms are moving from traditional business models of manufacturing to those based on suppling both equipment a…

The October 2016 paper by Mohamed Zakie, Dalia Kandeil, Andy Neely and Janet McColl-Kennedy, on 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'. The Net Promoter Score (NPS) is still a popular customer loyalty measurement despite recent studies arguing that customer loyalty is multidimensional. Therefore, firms require…

Evening Standard Article by Anthony Hilton - following Servcie Week 2016 Industry Day ConferenceEvening Standar Column - Anthony Hilton: The UK is suffering because politicians don’t get techThe world’s biggest taxi company, Uber, does not own any taxis. The world’s biggest retailer, Alibaba, does not own any shops. The world’s biggest media compan…

Florian Urmetzer presents his research at the CITEK16 conference.Florian Urmetzer was invited by President Fox of Mexico and his wife Martha to talk about his research at CITEK16 conference. The CITEK is one of the largest conferences on technology and innovation in Central America, bringing together over one thousand participants from industry and…

The Cambridge Service Alliance Annual Report for 2015The Annual Report for 2015 is now available to download. The report contains details of Alliance activities during 2015, as well as information on how the Alliance has created impact from its research.

3 Oct 2016 - Critical incidents in complex service contracts: human causes and means of prevention - Chara MakriIn this Webinar Chara discusses the recent paper from the Alliance on Critical Incidents in Complex Service Contracts: safety challenges and means of prevention. About the paper: "Increased competition, extended product life-cycles and th…