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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
A Blueprint for the Next Generation Organisation

The September 2014 Paper on 'A Blueprint for the Next Generation Organisation: Reconciling agility, efficiency, and purpose' by Jonathan Trevor and Peter Williamson

 

Today, many CEOs recognise that their companies face three opposing pressures simultaneously: to re-organise to become more agile while at the same time maintaining relentless focus on efficiency and remain true to a consistent purpose that engages and motives their people. In order to look for answers to this problem this paper reminding us what the 21st Century organisation needs to deliver in order to achieve superior performance. It highlights that today’s organisational solutions, whether they are traditional bureaucracies, matrix structures, “ambidextrous” organisations, or the customer focused company don’t seem to be delivering on the two key demands of the 21st Century business environment: efficient integration and flexible adaptation.

[paper]

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


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