skip to content

Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'
June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

26 June 2018

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'


Read more at: Rare-events classification: An approach based on Genetic Algorithm and Voronoi Tessellation
Rare-events classification: An approach based on Genetic Algorithm and Voronoi Tessellation

Rare-events classification: An approach based on Genetic Algorithm and Voronoi Tessellation

31 May 2018

by Abdul Rauf Khan, Mohamed Zaki, Henrik Schiøler, and Murat Kulahci. The paper was accepted at 'The 22nd Pacific-Asia Conference on Knowledge Discovery and Data Mining (PAKDD)', a leading international conference in the areas of knowledge discovery and data mining (KDD). In this paper, Mohamed and co-authors propose a novel strategy for data mining based on partitioning of the feature space through Voronoi tessellation and Genetic Algorithm, where the latter is applied to solve a combinatorial optimization problem.


Read more at: Redistributed Manufacturing and the Impact of Big Data
Redistributed Manufacturing and the Impact of Big Data

Redistributed Manufacturing and the Impact of Big Data

31 May 2018

Mohamed Zaki and Andy Neely had a paper accepted for publication in the Production Planning and Control - Zaki, M. E., Theodoulidis, B., Shapira, P., Neely, A. D., & Tepel, M. Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective. Production Planning and Control https://doi.org/10.17863/CAM.13779


Read more at: Investigating a Revised Service Transition Concept
Investigating a Revised Service Transition Concept

Investigating a Revised Service Transition Concept

30 May 2018

In this paper, Ornella and Andy present the validation of a revised conceptual framework of ‘service transition’ that re-interprets the adoption of advanced services by manufacturing firms as a progressive expansion, rather than a shift or migration, of the offering.


Read more at: Neural Networks for the quantification of predictive uncertainty
Neural Networks for the quantification of predictive uncertainty

Neural Networks for the quantification of predictive uncertainty

30 May 2018

Tim Pearce will be attending the 35th International Conference on Machine Learning (ICML 2018). Tim is also attending a workshop, part of the conference, and presenting his work on 'Bayesian Inference with Anchored Ensembles of Neural Networks, and Application to Reinforcement Learning'.


Read more at: How Can Hackathons Accelerate Corporate Innovation?
 How Can Hackathons Accelerate Corporate Innovation?

How Can Hackathons Accelerate Corporate Innovation?

26 April 2018

April paper on 'How Can Hackathons Accelerate Corporate Innovation?' by Myrna Flores, Matic Golob, Doroteja Maklin, Martin Herrera, Christopher Tucci, Ahmed Al-Ashaab, Leon Williams, Adriana Encinas, Veronica Martinez, Mohamed Zaki, Lourdes Sosa & Karina Flores Pineda


Read more at: March Paper - A Service Network Perspective to Evaluate Service Matching in Early Design
March Paper - A Service Network Perspective to Evaluate Service Matching in Early Design

March Paper - A Service Network Perspective to Evaluate Service Matching in Early Design

23 March 2018

March paper on 'A Service Network Perspective to Evaluate Service Matching in Early Design' by Federico Barravecchia, Fiorenzo Franceschini, Luca Mastrogiacomo


Read more at: December Paper - Buyers Dependence and Financial Performance
December Paper - Buyers Dependence and Financial Performance

December Paper - Buyers Dependence and Financial Performance

14 December 2017

December 2017 Paper by Ornella Benedettini and Andy Neely on 'Does buyers’ dependen­­ce translate into financial performance? An empirical analysis of manufacturer-service provider relationships­­'


Read more at: Digital Business Transformation and Strategy
Digital Business Transformation and Strategy

Digital Business Transformation and Strategy

26 November 2017

November Paper by Mariam H. Ismail, Mohamed Khater, Mohamed Zaki on 'Digital Business Transformation and Strategy: What do we know so far?'


Read more at: October Paper - Big Data Analytics Architecture for Businesses
October Paper - Big Data Analytics Architecture for Businesses

October Paper - Big Data Analytics Architecture for Businesses

26 October 2017

The October Monthly Paper from the Cambridge Service Alliance, on 'Big Data Analytics Architecture for Businesses, by Mert Onuralp Gökalp, Kerem Kayabay, Mohamed Zaki, Altan Koçyiğit, P. Erhan Eren, and Andy Neely


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

LinkedIn

Follow us on Twitter

Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.