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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Service Business Model Innovation
Service Business Model Innovation

Service Business Model Innovation

5 February 2015

Andy Neely gave a speech on Service Business Model Innovation at the Royal Society during a seminar organised jointly by BAE Systems and the Economic and Social Research Council.


Read more at: In the News - Is Big Data ever going to be for small businesses?
In the News - Is Big Data ever going to be for small businesses?

In the News - Is Big Data ever going to be for small businesses?

3 February 2015

Interview with Andy Neely in 'Real Business', 24 November 2014


Read more at: Business Models for Electric Vehicles
Business Models for Electric Vehicles

Business Models for Electric Vehicles

3 February 2015

The January 2015 Monthly Paper, on 'Competing and Co-existing Business Models for Electric Vehicles: Lessons from International Case Studies' by Claire Weiller, Amy Shang, Andy Neely and Yongjiang Shi.


Read more at: Collaborate to Innovate Report
Collaborate to Innovate Report

Collaborate to Innovate Report

3 February 2015

MEDIA RELEASE : Businesses must understand ecosystems or risk failure, warn researchers What businesses can learn from how major cities operate Collaborate to Innovate - How Business Ecosystems Unleash Business Value A new study from the Cambridge Service Alliance urges businesses to understand the complex, interconnected...


Read more at: Electric Vehicle Rental Services: Project in Okinawa, Japan
Electric Vehicle Rental Services: Project in Okinawa, Japan

Electric Vehicle Rental Services: Project in Okinawa, Japan

3 February 2015

Case Study Report on the 'Electric Vehicle Rental Services: Project in Okinawa, Japan' [Podcast interview] with report author, Claire Weiller The first EV rental project in the World for holidaymakers in Okinawa, Japan struggles to make a profit [Podcast interview] with report author, Claire Weiller Researchers at the...


Read more at: High-Level Group on Business Services
High-Level Group on Business Services

High-Level Group on Business Services

2 February 2015

Andy Neely was the rapporteur for the High Level Group on Business Services which helps to define a European policy agenda for this sector. He wrote a report published this month by the European Commission with recommended actions along several lines – prioritising business services in the Europe 2020 strategy, completing...


Read more at: Key Considerations in Asset Management Design Executive Briefing
Key Considerations in Asset Management Design  Executive Briefing

Key Considerations in Asset Management Design Executive Briefing

2 February 2015

Executive Briefing on the Key Considerations in Asset Management Design - released November 2014


Read more at: Service Performance and Information
turbines grey

Service Performance and Information

In 2012 this theme assembled and tested a performance measurement system (PMS) design process for complex service networks. The process focused on: Specifying contractual measures that are fit for purpose in their complex service network and better reflect the value sought by both providers (...


Read more at: Designing Deploying and Enhancing Services
circuit.jpg

Designing Deploying and Enhancing Services

How can feedback and analytics be used to better design, deploy and enhance services and solutions? The term ‘Big Data’ has gained massive popularity in recent years. In particular, the exponential growth of available and potentially available data, compounded by the Internet, social media, cloud...


Read more at: Impact of Firm Characteristics on Survival
Impact of Firm Characteristics on Survival

Impact of Firm Characteristics on Survival

6 November 2014

The October 2014 Paper on 'Impact of Firm Characteristics on Survivial: an empirical analysis in the context of service strategies' by Ornella Benedettini, Morgan Swink and Andy Neely


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues