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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Webinar - Barriers and Facilitators to Incident Reporting
Webinar - Barriers and Facilitators to Incident Reporting

Webinar - Barriers and Facilitators to Incident Reporting

3 October 2017

2 October 2017 - Barriers and Facilitators to Incident Reporting in Servitized Manufacturers - Chara Makri


Read more at: EurOMA Conference
EurOMA Conference

EurOMA Conference

17 August 2017

Chara Makri attended the 24th EurOMA Conference in Edinburgh to participate in the doctoral seminar and present her paper at the main conference.


Read more at: Barriers and Facilitators to Incident Reporting in Servitized Manufacturers

Barriers and Facilitators to Incident Reporting in Servitized Manufacturers

18 July 2017

July Paper by Chara Makri, on Barriers and Facilitators to Incident Reporting in Servitized Manufacturers.


Read more at: Podcast on Critical Incidents in Complex Service Contracts
Podcast on Critical Incidents in Complex Service Contracts

Podcast on Critical Incidents in Complex Service Contracts

9 November 2016

Podcast from Chara Makri on 'Critical incidents in complex service contracts: Safety challenges and means of prevention'


Read more at: Webinar - Critical Incidents in Complex Services
Webinar - Critical Incidents in Complex Services

Webinar - Critical Incidents in Complex Services

4 October 2016

3 Oct 2016 - Critical incidents in complex service contracts: human causes and means of prevention - Chara Makri


Read more at: Critical Incidents in Complex Service Contracts

Critical Incidents in Complex Service Contracts

21 July 2016

July paper on 'Critical Incidents in Complex Service Contracts: Safety Challenges and Means of Prevention' by Chara Makri and Andy Neely


Read more at: EurOMA 2016 Conference - Alliance Research Presented
EurOMA 2016 Conference - Alliance Research Presented

EurOMA 2016 Conference - Alliance Research Presented

29 June 2016

The Alliance presented its research at the 23rd EurOMA conference.


Read more at: Webinar - Through-Life Accountability
Webinar - Through-Life Accountability

Webinar - Through-Life Accountability

10 June 2015

June 2015 Webinar Presentation by Chara Makri, on Through-Life Accountability - Managing Complex Services


Read more at: Alliance Research presented at IfM PhD Conference
Alliance Research presented at IfM PhD Conference

Alliance Research presented at IfM PhD Conference

26 May 2015

Alliance researchers have presented their research at the IfM PhD Conference.


Read more at: Through-Life Accountability: Managing Complex Services

Through-Life Accountability: Managing Complex Services

Monday, 8 June, 2015 - 13:35

WEBINAR - This LIVE BROADCAST is a PARTNER ONLY Event The p resentation recording will be posted online following the event Through-Life Accountability: Managing Complex Services Chara Makri


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.