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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Service Business Model Capability Assessment

Service Business Model Capability Assessment

In 2011 Cambridge Service Alliance carried out substantial research into understanding Business Models for Service and published the results in From Processes to Promise white paper. This work identified features associated with successful service innovation and underpinning capabilities essential...


Read more at: Ecosystems Value Mapping and Analysis

Ecosystems Value Mapping and Analysis

Integrating Firms in Business Ecosystems The research to be conducted in 2018 will revolve around how to design a firm or a part of the firm that allows the delivery of a solution to a customer that has changing needs over time. This is taking into consideration the integration to multiple partners...


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues