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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: February 2019 Webinar - Business Ecosystems Mapping

February 2019 Webinar - Business Ecosystems Mapping

12 February 2019

In this webinar, Florian presents the Alliance January 2019 paper on Business Ecosystems Mapping.


Read more at: January 2019 Paper
January 2019 Paper

January 2019 Paper

21 January 2019

January 2019 paper on 'Using Business Ecosystems Mapping to Generate new Competitive Value Propositions'


Read more at: Do not fall prey to business ecosystem failure

Do not fall prey to business ecosystem failure

26 October 2018

There are many reasons why great manufacturing innovations that should have succeeded end up on the scrap heap. Dr Florian Urmetzer explains that an often-overlooked but very common reason is failure to see the blind spots in your business ecosystem.


Read more at: Partner Workshop - Ecosystems for Digital Transformation
Partner Workshop - Ecosystems for Digital Transformation

Partner Workshop - Ecosystems for Digital Transformation

15 August 2018

Dr Florian Urmetzer and the Alliance Visitor Dominik Moeslein conducted a three-day workshop with CEMEX managers


Read more at: Linking Firms in Value Business Ecosystems: Towards a Classification Model
Linking Firms in Value Business Ecosystems: Towards a Classification Model

Linking Firms in Value Business Ecosystems: Towards a Classification Model

31 May 2018

Florian Urmetzer, Veronica Martinez and Andy Neely had a paper accepted for publication in the the Journal of Japanese Operations Management and Strategy - Urmetzer, F and Neely, A and Martinez, V (2018) LINKING FIRMS IN VALUE BUSINESS ECOSYSTEMS: TOWARDS A CLASSIFICATION MODEL. The Journal of Japanese Operations Management and Strategy


Read more at: IfM Briefing Day - Manufacturing a Better World
IfM Briefing Day - Manufacturing a Better World

IfM Briefing Day - Manufacturing a Better World

30 May 2018

Dr Florian Urmetzer presented the new aspects of ecosystem mapping and value exchange at the Institute for Manufacturing Briefing Day


Read more at: Cambridge Service Alliance hosts the Service Community Event
Cambridge Service Alliance hosts the Service Community Event

Cambridge Service Alliance hosts the Service Community Event

27 April 2018

The Cambridge Service Alliance hosted the 'Service Community Event' on the 19th April, where service professionals shared their experiences on a wide range of service topics.


Read more at: Webinar - Business Ecosystems - Classification Model
Webinar - Business Ecosystems - Classification Model

Webinar - Business Ecosystems - Classification Model

11 July 2017

10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer


Read more at: New Executive Courses on Ecosystems Strategy
New Executive Courses on Ecosystems Strategy

New Executive Courses on Ecosystems Strategy

16 May 2017

We are pleased to announce a new executive programme on Ecosystems Strategy, to be held in Cambridge on 22 November 2017


Read more at: UK Defence and Security Innovation Initiative Event
UK Defence and Security Innovation Initiative Event

UK Defence and Security Innovation Initiative Event

25 April 2017

Florian Urmetzer presents Ecosystems Mapping and Value Exchange to the UK Defence and Security Innovation Initiative.


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.