skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Report: The Potential of Servitisation and other forms of Product-Service Provision for EU SMEs

last modified Jul 24, 2018 05:59 PM
This study provides an evidence base to the European Commission and supports SMEs in seizing the opportunities of servitisation.

The objective of this study was to provide an evidence base to the European Commission allowing to support SMEs in seizing the opportunities of servitisation and moving towards other forms of product-service provision, notably, by adopting digital service-based business models. The study also aimed at developing tools for the European Commission to monitor developments in this field, by building on an in-depth analysis of the existing and potential market for servitisation and other forms of product-service provision. A combination of methods was used to triangulate the results such as a literature review, text mining of the Capital IQ database, web scraping of company websites, Input-Output analysis, an SME survey and case studies. As the study found, the interaction between services and manufacturing industries increased between 2000 and 2014 for all EU28 countries. However, the extent to which small and medium-sized firms are servitised is diverse across these countries. The analysis provided further insights about the servitisation level across five selected archetypes, three cross-cutting services and across manufacturing industries. The study analyses in detail the drivers and barriers to servitisation and concludes with policy recommendations in five important areas.

Find out more about this report: https://publications.europa.eu/en/publication-detail/-/publication/0d1ed8aa-8649-11e8-ac6a-01aa75ed71a1/language-en

RSS Feed Latest news

Partner Workshop - Ecosystems for Digital Transformation

Aug 15, 2018

Dr Florian Urmetzer and the Alliance Visitor Dominik Moeslein conducted a three-day workshop with CEMEX managers

Mexican Forum for the Business Transformation

Aug 10, 2018

Veronica Martinez was invited as keynote speaker at the Mexican Forum for the Business Transformation.

Blockchain in Customer Service Management

Aug 09, 2018

Caterpillar Presentation of Blockchain Results: Feasibility and Cost Analysis

Through-life engineering services – Adding business value through a common framework – Guide

Jul 24, 2018

This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and solution providers in all sectors to win business, gain market share, generate revenue, and earn profits from the application of through-life engineering services (TES).

July Paper

Jul 23, 2018

July Paper on 'Coopetition and Business Models' by Chander Velu

View all news

Upcoming events

Industry Day - 3 October 2018

Oct 03, 2018

Moller Centre, Cambridge

Shift to Services Executive Education Programme

Nov 07, 2018

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 15, 2018

IfM, Cambridge

Upcoming events