8 May 2017 - A Process for B2B Partnerships: Designing to deliver capability across companies

Florian Urmetzer presents Ecosystems Mapping and Value Exchange to the UK Defence and Security Innovation Initiative.

April 2017 Paper on 'Business Ecosystems: Towards a Classification Model' by Florian Urmetzer, Andy Neely and Veronica Martinez

A Two-Day Service Excellence Programme has been developed and delivered to Veolia by the Cambridge Service Alliance.

13 March 2017 - The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems - Florian Urmetzer

Andy Neely and Florian Urmetzer presented to a senior group from ATOS who were in Cambridge for the ATOS for Gold programme, an executive programme run by IfM ECS.

Introduction to the Shift to Services Executive Programme - Webinar

Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer