skip to content

Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: E-Mobility Services
E-Mobility Services

E-Mobility Services

20 September 2016

Case Study on 'E-Mobility Services - new economic models for transport in the digital economy', by Claire Weiller


Read more at: Engineering Asset Management Executive Briefing
Engineering Asset Management Executive Briefing

Engineering Asset Management Executive Briefing

20 September 2016

Latest Executive Briefing, on 'Engineering Asset Management: Issues and Challenges. Conclusions of the 2012 Cambridge Service Week workshop on the future of Asset Management.


Read more at: Feedback from the Frontline: Engaging front-line employees in service innovation
Feedback from the Frontline: Engaging front-line employees in service innovation

Feedback from the Frontline: Engaging front-line employees in service innovation

20 September 2016

Latest executive briefing on engaging front-line employees in service innovation, by Florian Urmetzer, Stefan Titz, Veronica Martinez and Andy Neely


Read more at: Supplying Innovation - Unlocking Behaviours in the Supply Chain
Supplying Innovation - Unlocking Behaviours in the Supply Chain

Supplying Innovation - Unlocking Behaviours in the Supply Chain

21 March 2016

March Paper on 'Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain', by Jingchen Hou, Keith Wishart, Jonathan Baker-Brian, Claire Vine


Read more at: Seven Critical Success Factors in the Shift to Services
Seven Critical Success Factors in the Shift to Services

Seven Critical Success Factors in the Shift to Services

21 January 2016

Latest Executive Briefing on Critical Success Factors in the Shift to Services, by Veronica Martinez, Andy Neely, Florian Urmetzer, Neil Allison, Monica Lund, Dav Bisessar, Thomas Bucklar, Stewart Leinster-Evans, Graham Pennington and Daniel Smith


Read more at: From Processes to Promise - White Paper
From Processes to Promise - White Paper

From Processes to Promise - White Paper

12 January 2016

'From Processes to Promise: How complex service providers use business model innovation to deliver sustainable growth' - White Paper released at Service Week, 21 September 2011. Executive Summary: The ‘pure’ service sector represents three quarters of the developed world’s economy. Forty per cent of manufacturing firms...


Read more at: White Paper: Succeeding through Service Innovation
White Paper: Succeeding through Service Innovation

White Paper: Succeeding through Service Innovation

24 November 2015

This White Paper is based on a discussion paper and a feedback process that arose from the Cambridge Service Science, Management and Engineering Symposium, held in July 2007. Overall, more than 150 people contributed to the symposium and the two documents.


Read more at: Case Study: Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry
Case Study: Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry

Case Study: Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry

29 September 2015

Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry Mohamed Zaki, Tor Lillegraven and Andy Neely Cambridge Service Alliance, University of Cambridge


Read more at: The Internet of Animal Health Things - Opportunities and Challenges
The Internet of Animal Health Things - Opportunities and Challenges

The Internet of Animal Health Things - Opportunities and Challenges

23 July 2015

Case Study Report The Internet of Animal Health Things: Opportunities and Challenges Daniel Smith, Scott Lyle, Al Berry, Nicola Manning, Centre for Digital Innovation, Zoetis Mohamed Zaki, Andy Neely, Cambridge Service Alliance, University of Cambridge


Read more at: When Innovation Follows Promise
When Innovation Follows Promise

When Innovation Follows Promise

23 July 2015

When Innovation Follows Promise - Why service innovation is different, and why that matters Ivanka Visnjic, Taija Turunen and Andy Neely


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

LinkedIn

Follow us on Twitter

Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.