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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: The Future of Servitization: Technologies that will make a difference
The Future of Servitization: Technologies that will make a difference

The Future of Servitization: Technologies that will make a difference

1 July 2015

This Executive Briefing provides an invaluable guide to the technologies that are likely to play a pivotal role in the future of servitization.


Read more at: Collaborate to Innovate Report
Collaborate to Innovate Report

Collaborate to Innovate Report

3 February 2015

MEDIA RELEASE : Businesses must understand ecosystems or risk failure, warn researchers What businesses can learn from how major cities operate Collaborate to Innovate - How Business Ecosystems Unleash Business Value A new study from the Cambridge Service Alliance urges businesses to understand the complex, interconnected...


Read more at: Electric Vehicle Rental Services: Project in Okinawa, Japan
Electric Vehicle Rental Services: Project in Okinawa, Japan

Electric Vehicle Rental Services: Project in Okinawa, Japan

3 February 2015

Case Study Report on the 'Electric Vehicle Rental Services: Project in Okinawa, Japan' [Podcast interview] with report author, Claire Weiller The first EV rental project in the World for holidaymakers in Okinawa, Japan struggles to make a profit [Podcast interview] with report author, Claire Weiller Researchers at the...


Read more at: High-Level Group on Business Services
High-Level Group on Business Services

High-Level Group on Business Services

2 February 2015

Andy Neely was the rapporteur for the High Level Group on Business Services which helps to define a European policy agenda for this sector. He wrote a report published this month by the European Commission with recommended actions along several lines – prioritising business services in the Europe 2020 strategy, completing...


Read more at: Key Considerations in Asset Management Design Executive Briefing
Key Considerations in Asset Management Design  Executive Briefing

Key Considerations in Asset Management Design Executive Briefing

2 February 2015

Executive Briefing on the Key Considerations in Asset Management Design - released November 2014


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • a unique global alliance between leading businesses and universities;
  • bringing together the world's leading firms and academics;
  • all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.

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Latest news

Bouygues Construction joins the Cambridge Service Alliance

27 May 2021

We are delighted to announce that Bouygues Construction has joined the Cambridge Service Alliance, Institute for Manufacturing (IfM), University of Cambridge as a new industry member alongside our existing partners HCL Technologies , Caterpillar Inc. , Perkins Engines Company Limited and CEMEX . Press release

'Using AI to Track How Customers Feel — In Real Time' published in the Harvard Business Review

13 May 2021

The paper 'Using AI to Track How Customers Feel — In Real Time' by Mohamed Zaki, Janet R. McColl-Kennedy and Andy Neely has been published in Harvard Business Review.

Industry Day 2020 | What we learnt

6 December 2020

What is the future of services in the new pandemic-driven era? This was the topic explored at our 2020 Industry Day by senior executives from L'Oréal, Microsoft Research, Manchester United and start-up, Fairjungle.