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Read more at: Webinar - Barriers and Facilitators to Incident Reporting
Webinar - Barriers and Facilitators to Incident Reporting

Webinar - Barriers and Facilitators to Incident Reporting

3 October 2017

2 October 2017 - Barriers and Facilitators to Incident Reporting in Servitized Manufacturers - Chara Makri

Read more at: Outcome-oriented contracts in logistics outsourcing relationships
Outcome-oriented contracts in logistics outsourcing relationships

Outcome-oriented contracts in logistics outsourcing relationships

30 September 2017

September Paper by Torsten Steinbach, Carl Marcus Wallenburg and Florian Urmetzer, on using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships.

Read more at: testing

testing

18 September 2017

Read more at: Webinar - Bridging the Co-Creation Gap
Webinar - Bridging the Co-Creation Gap

Webinar - Bridging the Co-Creation Gap

17 September 2017

11 September 2017 - Bridging the Co-creation Gap between Co-creators, Companies and Living Lab - Katharina Greve

Read more at: Introducing Industry Day - Dr Zaki tells us about this years Industry Conference
Introducing Industry Day - Dr Zaki tells us about this years Industry Conference

Introducing Industry Day - Dr Zaki tells us about this years Industry Conference

13 September 2017

Dr Mohamed Zaki - Deputy Director of the Cambridge Service Alliance - Introducing Service Week Industry Conference 2017

Read more at: September 2017 Newsletter
September 2017 Newsletter

September 2017 Newsletter

1 September 2017

Find out the latest news in this new edition of the Alliance Newsletter.

Read more at: Perkins Host the July Community of Interest Meeting
Perkins Host the July Community of Interest Meeting

Perkins Host the July Community of Interest Meeting

1 September 2017

July Community of Interest meeting hosted at Perkins Engines.

Read more at: Keynote at Human Side of Service Engineering Conference

Keynote at Human Side of Service Engineering Conference

24 August 2017

Dr. Veronica Martinez gave a keynote speech on the 18th July in the AHFE- The Human Side of Service Engineering Conference at CA, US.

Read more at: Service Engineering in the Era of Industry 4.0
Service Engineering in the Era of Industry 4.0

Service Engineering in the Era of Industry 4.0

17 August 2017

The Special Interest Group SIG Round Table 'The Service Engineering in the era of Industry 4.0' at University of Bergamo in Bergamo, Italy

Read more at: CX Analytics at the Annual Frontiers Conference
CX Analytics at the Annual Frontiers Conference

CX Analytics at the Annual Frontiers Conference

17 August 2017

Annual Frontiers Conference at Fordham University’s Gabelli School of Business. The conference will take place on June 22 to June 25, 2017 in New York City.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.

 

 


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