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Read more at: 2018 Robert Johnston Award
2018 Robert Johnston Award

2018 Robert Johnston Award

3 April 2019

Congratulations to Mohamed Zaki, Professor Janet McColl-Kennedy and co-authors for receiving the 2018 Robert Johnston Award of the Journal of Service Management

Read more at: Webinar on High-Value Manufacuring (HVM)

Webinar on High-Value Manufacuring (HVM)

18 March 2019

In this webinar, Luisa Huaccho Huatuco presents the Alliance February 2019 paper on High-Value Manufacturing.

Read more at: February 2019 Paper - High Value Manufacturing (HVM) in the UK: Case studies and focus group insights
February 2019 Paper - High Value Manufacturing (HVM) in the UK: Case studies and focus group insights

February 2019 Paper - High Value Manufacturing (HVM) in the UK: Case studies and focus group insights

2 March 2019

High Value Manufacturing (HVM) in the UK: Case studies and focus group insights by Luisa Huaccho Huatuco, Veronica Martinez-Hernandez, Thomas F. Burgess and Nicky E. Shaw

Read more at: February 2019 Webinar - Business Ecosystems Mapping

February 2019 Webinar - Business Ecosystems Mapping

12 February 2019

In this webinar, Florian presents the Alliance January 2019 paper on Business Ecosystems Mapping.

Read more at: January 2019 Paper
January 2019 Paper

January 2019 Paper

21 January 2019

January 2019 paper on 'Using Business Ecosystems Mapping to Generate new Competitive Value Propositions'

Read more at: Webinar 14 January

Webinar 14 January

21 January 2019

In this webinar, Tim Pearce discusses his paper on Bayesian Neural Network Ensembles

Read more at: December 2018 Paper
December 2018 Paper

December 2018 Paper

19 December 2018

December 2018 Paper on 'Bayesian Neural Network Ensembles'

Read more at: Webinar 10 December 2018
Webinar 10 December 2018

Webinar 10 December 2018

16 December 2018

Webinar on Service Business Model Innovation: The Digital Twin Technology by Veronica Martinez, Audrey Ouyang, Andy Neely, Caroline Burstall and Dav Bisessar

Read more at: December Newsletter
December Newsletter

December Newsletter

5 December 2018

Welcome to the December 2018 edition of the Cambridge Service Alliance Newsletter

Read more at: Gaining Customer Experience Insights That Matter

Gaining Customer Experience Insights That Matter

26 November 2018

New paper on 'Gaining Customer Experience Insights That Matter' by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer and Andy Neely published at Journal of Service Research

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


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