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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Report: The Potential of Servitisation and other forms of Product-Service Provision for EU SMEs
Report: The Potential of Servitisation and other forms of Product-Service Provision for EU SMEs

Report: The Potential of Servitisation and other forms of Product-Service Provision for EU SMEs

24 July 2018

This study provides an evidence base to the European Commission and supports SMEs in seizing the opportunities of servitisation.


Read more at: Through-life engineering services – Adding business value through a common framework – Guide
Through-life engineering services – Adding business value through a common framework – Guide

Through-life engineering services – Adding business value through a common framework – Guide

24 July 2018

This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and solution providers in all sectors to win business, gain market share, generate revenue, and earn profits from the application of through-life engineering services (TES).


Read more at: New Membership Model for the Alliance
New Membership Model for the Alliance

New Membership Model for the Alliance

14 March 2018

New Membership Model launched for the Alliance.


Read more at: 2016 Annual Report for the Cambridge Service Alliance
2016 Annual Report for the Cambridge Service Alliance

2016 Annual Report for the Cambridge Service Alliance

15 June 2017

The 2016 Annual Report for the Cambridge Service Alliance.


Read more at: A Process for B2B Partnerships - designing to deliver capability across companies
A Process for B2B Partnerships - designing to deliver capability across companies

A Process for B2B Partnerships - designing to deliver capability across companies

26 January 2017

Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.


Read more at: White Paper: Succeeding through Service Innovation
White Paper: Succeeding through Service Innovation

White Paper: Succeeding through Service Innovation

24 November 2015

This White Paper is based on a discussion paper and a feedback process that arose from the Cambridge Service Science, Management and Engineering Symposium, held in July 2007. Overall, more than 150 people contributed to the symposium and the two documents.


Read more at: The Internet of Animal Health Things - Opportunities and Challenges
The Internet of Animal Health Things - Opportunities and Challenges

The Internet of Animal Health Things - Opportunities and Challenges

23 July 2015

Case Study Report The Internet of Animal Health Things: Opportunities and Challenges Daniel Smith, Scott Lyle, Al Berry, Nicola Manning, Centre for Digital Innovation, Zoetis Mohamed Zaki, Andy Neely, Cambridge Service Alliance, University of Cambridge


Read more at: When Innovation Follows Promise
When Innovation Follows Promise

When Innovation Follows Promise

23 July 2015

When Innovation Follows Promise - Why service innovation is different, and why that matters Ivanka Visnjic, Taija Turunen and Andy Neely


Read more at: Annual report 2012
Annual report 2012

Annual report 2012

23 July 2015

The Annual Report for 2012 from the Cambridge Service Alliance


Read more at: Industry transformation towards service logic: A business model approach - December Paper

Industry transformation towards service logic: A business model approach - December Paper

16 January 2014

Industry transformation towards service logic: A business model approach Anna Viljakainen, Marja Toivonen and Maiju Aikala article tackles the issue of industrial transition into value- and service-based business, and offers a managerial tool on how customer value is turned into profitable business. It suggests a new...


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues