News

June paper on 'Service in the Platform Context: A review of the state of the art' by Xia Han, Veronica Martinez and Andy NeelyPlatform based business models, which match the needs between two or more parties, are becoming ever more important in today’s economy. Companies such as Uber and AirBnB are disrupting their industries in a dramatic way. The…

Facilitating Co-Creation in Living Labs - The Josephs Study - Katharina GreveDeveloping innovative services is vital for economic growth and competitiveness of firms. In order to realise service innovation, companies increasingly reach outside the boundaries of their own organisation. In this manner, they are involving larger parts of their value c…

The June 2016 Release of the Alliance NewsletterThe June 2016 Edition of the Alliance Newsletter is now available.  The articles below are included in this edition, or click here to view the whole newsletter:•Industry Event - Growing your Services Business in an age of digital disruption•Policy Makers Webinar Invitation•Supplying Innovation - Unloc…

Andy Neely had a paper accepted for publication in the Journal of Operations Management - Zhang, Y.; Gregory, M.J. and Neely, A.D. (2016) “Global Engineering Services: Shedding Light on Network Capabilities”, Journal of Operations Management, 42–43, March, pp. 80–94.This paper addresses the operations challenges of effectively managing professional…

The final report from this 9-month feasibility study is now available, which seeks to address the key research question: 'How can big data impact redistributed manufacturing in the consumer goods industry?'The final report from the RECODE Network Feasibility Study into Big Data Ecosystem in Re-distributed Manufacturing (RdM) Past & Future, by Moham…

Details and Material from the 2016 POMS College of Service Operations Mini Conference, organised by Ornella Benedettini and Liana Victorino.Ornella Benedettini and colleague Liana Victorino from the University of Victoria (Canada), as Vice-Presidents of the POMS College of Service Operations (CSO), organised the 2016 POMS CSO Mini-Conference. The t…

In a comment on the University Research Site Jinchen Hou comments on how members of complex supply chains can form alliances, in order to unlock the innovation that’s often hiding within individual companiesExtract:"In order to stay innovative, many leading companies run internal programmes, covering a wide range of subjects from technology innovat…

Mohamed Zaki participated in the RECODE Sandpit on 2nd and 3rd March 2016.Dr Mohamed Zaki participated in the RECODE Sandpit on 2-3 March 2016. The purpose of this event was to develop cross-disciplinary proposals for up to three short term feasibility studies, to test and further define a shared multi-disciplinary vision and research agenda for re…

Details of the April 2016 Community of Interest Meeting, which was held in Cambridge on the topic of 'Ecosystems: different types of ecosystems and difference in best practice'.The April Community of Interest (CoI) meeting took place in Cambridge, UK and was well attended by Alliance partners. The meeting focused on the topic: 'Ecosystems: differen…

Invite for Policy Makers to attend a Webinar on 'Facilitating Co-creating in Living Labs: The JOSEPHS study'. 1 July 2016 at 11.00.The Cambridge Service Alliance is pleased to invite policy makers to a Webinar in which we will present the final result of the NEMODE project 'Facilitating Co-creation in Living Labs: The JOSEPHS study'. We will discus…

May paper on 'Facilitating co-creation in living labs: The JOSEPHS study', by Katharina Greve, Veronica Martinez, Julia Jonas, Andy Neely and Kathrin Möslein[download paper]Developing innovative services is vital for economic growth and competitiveness of firms. In order to realise service innovation, companies increasingly reach outside the bounda…

In a new podcast Dr Florian Urmetzer explains how value is defined in modern manufacturing processes and why more and more firms are providing services alongside traditional product offerings but how they in turn need to be more in tune with their customer’s needs.Measuring the exact value that manufacturers have the potential to create when they o…

Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain - Jingchen Hou, Cambridge Service Alliance, and Keith Wishart, IBMThis Webinar discusses the recent paper from the Alliance, ‘Supplying Innovation: Unlocking Innovative Behaviours in the Supply Chain’. Engaging multiple suppliers to form an alliance to deliver outcome-based …

April paper on 'Engineering Services: Unpacking Value Exchange', by Florian Urmetzer, Andy Neely, Veronica MartinezMany commentators discuss value in manufacturing. The aim of this paper is to unpack the concept of value, exploring what it means in a practical setting using the service staircase. At one level, one can consider value in terms of the…

EuBC Research Award 2016 awarded to Dr Florian Urmetzer.We are pleased to announced that the Alliances' Dr Florian Urmetzer was recently awarded with the EuBC Research Award 2016. The European Business Circle (EuBC) is an international and independent non-profit association of entrepreneurs and distinguished personages from business, politics, acad…