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Read more at: Evening Standard Column - Britain is Suffering because Politicians Don't Get Tech
Evening Standard Column - Britain is Suffering because Politicians Don't Get Tech

Evening Standard Column - Britain is Suffering because Politicians Don't Get Tech

13 October 2016

Evening Standard Article by Anthony Hilton - following Servcie Week 2016 Industry Day Conference

Read more at: CITEK16 conference
CITEK16 conference

CITEK16 conference

11 October 2016

Florian Urmetzer presents his research at the CITEK16 conference.

Read more at: Alliance Annual Report for 2015
Alliance Annual Report for 2015

Alliance Annual Report for 2015

6 October 2016

The Cambridge Service Alliance Annual Report for 2015

Read more at: Webinar - Critical Incidents in Complex Services
Webinar - Critical Incidents in Complex Services

Webinar - Critical Incidents in Complex Services

4 October 2016

3 Oct 2016 - Critical incidents in complex service contracts: human causes and means of prevention - Chara Makri

Read more at: Towards Self Service Aircraft: Revolutionising the service supply chain
Towards Self Service Aircraft: Revolutionising the service supply chain

Towards Self Service Aircraft: Revolutionising the service supply chain

21 September 2016

Executive Briefing on aircraft service supply chains, by Alexandra Brintrup, Duncan McFarlane, Damith Ranasinghe, Tomas Sanchez Lopez and Kenneth Owens.

Read more at: E-Mobility Services
E-Mobility Services

E-Mobility Services

20 September 2016

Case Study on 'E-Mobility Services - new economic models for transport in the digital economy', by Claire Weiller

Read more at: Engineering Asset Management Executive Briefing
Engineering Asset Management Executive Briefing

Engineering Asset Management Executive Briefing

20 September 2016

Latest Executive Briefing, on 'Engineering Asset Management: Issues and Challenges. Conclusions of the 2012 Cambridge Service Week workshop on the future of Asset Management.

Read more at: Feedback from the Frontline: Engaging front-line employees in service innovation
Feedback from the Frontline: Engaging front-line employees in service innovation

Feedback from the Frontline: Engaging front-line employees in service innovation

20 September 2016

Latest executive briefing on engaging front-line employees in service innovation, by Florian Urmetzer, Stefan Titz, Veronica Martinez and Andy Neely

Read more at: Article by the Marketing Science Institute - Research Grant Target CX
Article by the Marketing Science Institute - Research Grant Target CX

Article by the Marketing Science Institute - Research Grant Target CX

15 September 2016

Research Grants Target CX Article by Marketing Science Institute.

Read more at: Webinar - Enterprise KPIs - Andy Neely
Webinar - Enterprise KPIs - Andy Neely

Webinar - Enterprise KPIs - Andy Neely

13 September 2016

12 September 2016 - Enterprise KPIs - Aligning Metrics Across Complex Service Networks - Andy Neely

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