News

This White Paper is based on a discussion paper and a feedback process that arose from the Cambridge Service Science, Management and Engineering Symposium, held in July 2007. Overall, more than 150 people contributed to the symposium and the two documents. [Report]'Succeeding through Service Innovation: a service perspective for education, research…

12 October 2015 - Making and Sustaining the Shift to Services in the Animal Health Industry - Dr Veronica MartinezIn this Webinar Veronica discussed her paper in which the authors explored the steps and practices regarding management of the shift to services in the context of the animal health industry. The research findings of this study show that…

The November 2015 paper on 'Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems' by Chander VeluRecently the locus of competition and innovation has started to shift from the individual firm to firms working together as an ecosystem. One of the key challenges for firms operating in such an ecosystems is to manage knowledge in o…

Webinar given by Prof Ivanka Visnjic on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services'The Webinar discussed the paper from the Alliance, where the authors study the industry conditions that prompt product firms to offer services, distinguishing between services performed on products (product-oriented) and…

11 November 2015 - Webinar from the RECODE network team on Re-Distributing the Future of Consumer GoodsWebinar on Redistributing the Future of Consumer Goods In a recent Webinar to the DISRUPTIVE INNOVATION FESTIVAL members of the Network of Consumer Goods, Big Data and Re-distributed Manufacturing (RECODE) discussed the different perspectives of R…

The October 2015 paper on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services?' by Ivanka Visnjic, Sam Arts & Dimo Ringov.[Download Paper]Product companies are increasingly offering different types of services. Companies choose this strategy, often called servitization, when they face several challenges in the…

At our Industry Day Conference, 'Creating Value Through Customer Services: in a world of data enabled ecosystems', we asked our three guest speakers from industry, three of our own senior researchers, and Professor Andy Neely, Director of the Alliance and head of the IfM, to give some smart tips of how to ensure you take your customers and your sta…

Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry Mohamed Zaki, Tor Lillegraven and Andy Neely Cambridge Service Alliance, University of Cambridge[case study]In this case study the authors present the current strategy of news online start-up – Nettavisen – to survive and compete against large incumbent…

Podcast by Daniel Smith and Scott Lyle from the Centre for Digital Innovation, Zoetis and Mohamed Zaki from the Cambridge Service Alliance, University of Cambridge. The Podcast looks at how internet technology is changing animal production techniques on the farm even in the more remote rural areas.[report][podcast][webinar]Like other industries the…

Webinar delivered by Daniel Smith and Scott Lyle from Zoetis and Mohamed Zaki, Cambridge Service Alliance.The webinar was given by Daniel Smith and Scott Lyle from Zoetis and Mohamed Zaki from the Alliance. The Webinar discussed the recent report from the Alliance, in which the authors discuss the recent revolutionary changes in data-management pra…

Find out the latest news from the Alliance in the September Newsletter.Included in this issue:•September 2015 - re-released with New Website•Creating Value Through Customer Service - Industry Conference•Internet of Animal Health Things - Case Study•Video - How Can Big Data Create Value?•Making the Shift to Services Programme•July Webinar - A Capabi…

A New Video on Big Data by Dr Mohamed Zaki, Cambridge Service AllianceHow Can Big Data Create Value?In a new IfM video, Dr Mohamed Zaki describes recent research from the Cambridge Service Alliance into how big data can create value for companies. He identifies the key elements of the data-driven business models and explains the questions that larg…

Alliance researchers at the 2015 Academy of Management Conference, in Vancouver, British Columbia.The Academy of Management, Annual Meeting is considered one of the premier conference in the field attended by more than 10,000 academics, scholars, and professionals. This year’s meeting took place in Vancouver, British Columbia, Canada between August…

Case Study Report The Internet of Animal Health Things: Opportunities and Challenges Daniel Smith, Scott Lyle, Al Berry, Nicola Manning, Centre for Digital Innovation, Zoetis Mohamed Zaki, Andy Neely, Cambridge Service Alliance, University of Cambridge[download report]In this report the authors discuss the recent revolutionary changes in data-…

When Innovation Follows Promise - Why service innovation is different, and why that matters Ivanka Visnjic, Taija Turunen and Andy Neely[Report]Research suggests that organisations are often less innovative with service provision than with product design, manufacture and sales. However, service companies account for 75 per cent of economic activity…