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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Quarterly Newsletter

The Alliance publishes quarterly newsletters, with updates on all its activities as well as details of upcoming events etc.  

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News items

Find out what the Alliance has been working on:

Why Do Servitized Firms Fail - A Risk-Based Expanation

Why Do Servitized Firms Fail - A Risk-Based Expanation

The December paper 'Why Do Servitized Firms Fail - A Risk-Based Explanation' by Ornella Benedettini, Andy Neely and Morgan Swink

Why Do Servitized Firms Fail - A Risk-Based Expanation - Read More…

Webinar - A Transition Towards a Data-Driven Business Model

Webinar - A Transition Towards a Data-Driven Business Model

In the latest Webinar from the Alliance, Mohamed Zaki the recent report from the Alliance, 'Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry'.

Webinar - A Transition Towards a Data-Driven Business Model - Read More…

December 2015 Newsletter

December 2015 Newsletter

The December 2015 Newsletter released from the Alliance.

December 2015 Newsletter - Read More…

New Workshop Announcement - Manufacturing Analytics

Workshop on 'Manufacturing Analytics: The role of Big Data in the Future of Manufacturing' 1 February 2016, IfM, University of Cambridge

New Workshop Announcement - Manufacturing Analytics - Read More…

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

The November 2015 paper on 'Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems' by Chander Velu

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems - Read More…

Webinar - November - How Industry Evolution and Conditions affect Servitization

Webinar - November - How Industry Evolution and Conditions affect Servitization

Webinar given by Prof Ivanka Visnjic on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services'

Webinar - November - How Industry Evolution and Conditions affect Servitization - Read More…

Webinar on Re-Distributing the Future of Consumer Goods

Webinar on Re-Distributing the Future of Consumer Goods

11 November 2015 - Webinar from the RECODE network team on Re-Distributing the Future of Consumer Goods

Webinar on Re-Distributing the Future of Consumer Goods - Read More…

Industry Conditions and Product Firms’ Choice to Offer Services

Industry Conditions and Product Firms’ Choice to Offer Services

The October 2015 paper on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services?' by Ivanka Visnjic, Sam Arts & Dimo Ringov.

Industry Conditions and Product Firms’ Choice to Offer Services - Read More…

Conference Summary - Creating Value Through Customer Services: in a world of data enabled ecosystems

Conference Summary - Creating Value Through Customer Services: in a world of data enabled ecosystems

At our Industry Day Conference, 'Creating Value Through Customer Services: in a world of data enabled ecosystems', we asked our three guest speakers from industry, three of our own senior researchers, and Professor Andy Neely, Director of the Alliance and head of the IfM, to give some smart tips of how to ensure you take your customers and your staff on your service offering journey.

Conference Summary - Creating Value Through Customer Services: in a world of data enabled ecosystems - Read More…

Webinar - Shift to Services in the Animal Health Industry

Webinar - Shift to Services in the Animal Health Industry

12 October 2015 - Making and Sustaining the Shift to Services in the Animal Health Industry - Dr Veronica Martinez

Webinar - Shift to Services in the Animal Health Industry - Read More…

Keynote at Rustat Conference on Big Data

Keynote at Rustat Conference on Big Data

Mohamed Zaki presented at the Rustat Confernece on Big Data on 30 September 2015.

Keynote at Rustat Conference on Big Data - Read More…

Case Study: Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry

Case Study: Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry

Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry Mohamed Zaki, Tor Lillegraven and Andy Neely Cambridge Service Alliance, University of Cambridge

Case Study: Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry - Read More…

Podcast - Internet of Animal Health Things - Opportunities and Challenges

Podcast - Internet of Animal Health Things - Opportunities and Challenges

Podcast by Daniel Smith and Scott Lyle from the Centre for Digital Innovation, Zoetis and Mohamed Zaki from the Cambridge Service Alliance, University of Cambridge. The Podcast looks at how internet technology is changing animal production techniques on the farm even in the more remote rural areas.

Podcast - Internet of Animal Health Things - Opportunities and Challenges - Read More…

Webinar - The Internet of Animal Health Things

Webinar - The Internet of Animal Health Things

Webinar delivered by Daniel Smith and Scott Lyle from Zoetis and Mohamed Zaki, Cambridge Service Alliance.

Webinar - The Internet of Animal Health Things - Read More…

September 2015 Newsletter

September 2015 Newsletter

Find out the latest news from the Alliance in the September Newsletter.

September 2015 Newsletter - Read More…

2015 Annual Meeting of the Academy of Management

2015 Annual Meeting of the Academy of Management

Alliance researchers at the 2015 Academy of Management Conference, in Vancouver, British Columbia.

2015 Annual Meeting of the Academy of Management - Read More…

Video - How Can Big Data Create Value?

Video - How Can Big Data Create Value?

A New Video on Big Data by Dr Mohamed Zaki, Cambridge Service Alliance

Video - How Can Big Data Create Value? - Read More…

The Internet of Animal Health Things - Opportunities and Challenges

The Internet of Animal Health Things - Opportunities and Challenges

Case Study Report The Internet of Animal Health Things: Opportunities and Challenges Daniel Smith, Scott Lyle, Al Berry, Nicola Manning, Centre for Digital Innovation, Zoetis Mohamed Zaki, Andy Neely, Cambridge Service Alliance, University of Cambridge

The Internet of Animal Health Things - Opportunities and Challenges - Read More…

Podcast - Making the Shift to Services in the Animal Health Industry

Podcast - Making the Shift to Services in the Animal Health Industry

Podcast Interview with Dr Veronica Martinez on 'Making the Shift to Services in the Animal Health Industry'.

Podcast - Making the Shift to Services in the Animal Health Industry - Read More…

JSR Paper Awards for Mohamed Zaki

JSR Paper Awards for Mohamed Zaki

Presentation of two awards for Journal of Service Research Paper to Dr Mohamed Zaki

JSR Paper Awards for Mohamed Zaki - Read More…

Webinar - A Capability-Based View of Service Transitions

Webinar - A Capability-Based View of Service Transitions

by Ornella Benedettini - July 2015 This Webinar discussed the April Paper from the Alliance, which describes the initial steps of a study that is examining the cases of 138 companies from the aerospace and defence industry in order to provide evidence on how manufacturing companies configure and orchestrate service-relevant capabilities in practice.

Webinar - A Capability-Based View of Service Transitions - Read More…

Is Big Data still big news?

Is Big Data still big news?

Article by Mohamed Zaki on the University of Cambridge Research Discussion pages. 30 June 2015

Is Big Data still big news? - Read More…

The Future of Servitization: Technologies that will make a difference

The Future of Servitization: Technologies that will make a difference

This Executive Briefing provides an invaluable guide to the technologies that are likely to play a pivotal role in the future of servitization.

The Future of Servitization: Technologies that will make a difference - Read More…

Webinar - Through-Life Accountability

Webinar - Through-Life Accountability

June 2015 Webinar Presentation by Chara Makri, on Through-Life Accountability - Managing Complex Services

Webinar - Through-Life Accountability - Read More…

June 2015 Newsletter

June 2015 Newsletter

The June edition of the Cambridge Service Alliance Newsletter

June 2015 Newsletter - Read More…

Annual Report 2014

Annual Report 2014

The Annual Report 2014 for the Cambridge Service Alliance

Annual Report 2014 - Read More…

Making and Sustaining the Shift to Services in the Animal Health Industry

Making and Sustaining the Shift to Services in the Animal Health Industry

The May 2015 Monthly Paper, on 'Making and Sustaining the Shift to Services in the Animal Health Industry' by Veroncia Martinez, Veronique Pouthas and the Shift to Services Team.

Making and Sustaining the Shift to Services in the Animal Health Industry - Read More…

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