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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Quarterly Newsletter

The Alliance publishes quarterly newsletters, with updates on all its activities as well as details of upcoming events etc.  

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News items

Find out what the Alliance has been working on:

Alliance Research presented at IfM PhD Conference

Alliance Research presented at IfM PhD Conference

Alliance researchers have presented their research at the IfM PhD Conference.

Alliance Research presented at IfM PhD Conference - Read More…

Podcast - Capability-Based View of Service Transitions

Podcast - Capability-Based View of Service Transitions

In this Podcast Ornella Benedettini discusses the research behind the paper: “A Capability-Based View of Service Transitions”. The study set out to look at 138 companies in the aerospace and defence industry during 2013 and 2014. Surprisingly they found that firms don’t add greater value to their profit margins by loading more and more services into their product offering.

Podcast - Capability-Based View of Service Transitions - Read More…

Launch of EPSRC-Funded RECODE Network

Invitation to the Launch of the EPSRC-Funded Redistributed Manufacturing Network IDEALondon 69 Wilson Street Shoreditch EC2A 2BB 3rd June 2015 - 10am – 4pm

Launch of EPSRC-Funded RECODE Network - Read More…

Webinar - Data and Analytics -  A Blueprint for Innovation

Webinar - Data and Analytics - A Blueprint for Innovation

Dr Mohamed Zaki gives a Webinar presentation on his research 'Data and Analytics - Data-Driven Business Models: A Blueprint for Innovation'

Webinar - Data and Analytics - A Blueprint for Innovation - Read More…

Capability-Based View of Service Transitions

Capability-Based View of Service Transitions

The April 2015 Monthly Paper, on 'A Capability-Based View of Service Transitions' by Ornella Benedettini, Jane Davies and Andy Neely

Capability-Based View of Service Transitions - Read More…

Webinar - Business Model Innovation in an Emerging Ecosystem

Webinar - Business Model Innovation in an Emerging Ecosystem

Dr Claire Weiller presents a Webinar on Business Model Innovation in an emerging ecosystem, using Electric Vehicles diffusion as case studies.

Webinar - Business Model Innovation in an Emerging Ecosystem - Read More…

Telegraph article - The Six Burning Questions for Firms Looking to Make Money from Big Data

Telegraph article - The Six Burning Questions for Firms Looking to Make Money from Big Data

The six burning questions for firms looking to make money from big data In this article reported in the Telegraph on 10 April 2015, Andy Neely asks how firms should go about reaping the potential financial rewards of big data.

Telegraph article - The Six Burning Questions for Firms Looking to Make Money from Big Data - Read More…

Podcasts - Big Data and Analytics

Podcasts - Big Data and Analytics

If Big Data is the 'New Oil' for Business - How Should Firms Go About Using It? Podcast Interviews with Andy Neely and Mohamed Zaki

Podcasts - Big Data and Analytics - Read More…

Webinar - Key Considerations in Asset Management Design

Webinar - Key Considerations in Asset Management Design

Florian Urmetzer presents the March Webinar, on the 'Key Considerations in Asset Management Design' Executive Briefing.

Webinar - Key Considerations in Asset Management Design - Read More…

March 2015 Newsletter

March 2015 Newsletter

The March 2015 edition of the Cambridge Service Alliance Newsletter

March 2015 Newsletter - Read More…

Data and Analytics - Data–Driven Business Models

Data and Analytics - Data–Driven Business Models

The February 2015 Paper on 'Data and Analytics - Data–Driven Business Models: A Blueprint for Innovation' by Josh Brownlow, Mohamed Zaki, Andy Neely and Florian Urmetzer.

Data and Analytics - Data–Driven Business Models - Read More…

Webinar - Impact of Firm Characteristics on Survival

Webinar - Impact of Firm Characteristics on Survival

Webinar by Ornella Benedettini on the Impact of Firm Characteristics on Survival. This was presented on 9 February 2015

Webinar - Impact of Firm Characteristics on Survival - Read More…

New EPSRC-Funded Netowrk - RECODE

Two Alliance researchers are part of a new EPSRC-funded Redistriburted Manufacturing Network. The network will be focused on 'Consumer Goods, Big Data, and Redistributed Manufacturing'. It is a two-year project which will be known as the 'RECODE Network'.

New EPSRC-Funded Netowrk - RECODE - Read More…

Taiwan - Manufacturing Servitization Programme

Taiwan - Manufacturing Servitization Programme

Special interest group of Taiwanese industrial firms to attend the Cambridge Service Design Programme.

Taiwan - Manufacturing Servitization Programme - Read More…

Service Typology Webinar - January 2015

Service Typology Webinar - January 2015

Webinar by Dr Veronica Martinez, on 'Service Typology - A Classification Model for Product-Service Offerings', presented on 12 January 2015.

Service Typology Webinar - January 2015 - Read More…

Business Models for Electric Vehicles

Business Models for Electric Vehicles

The January 2015 Monthly Paper, on 'Competing and Co-existing Business Models for Electric Vehicles: Lessons from International Case Studies' by Claire Weiller, Amy Shang, Andy Neely and Yongjiang Shi.

Business Models for Electric Vehicles - Read More…

Presentations at Caterpillar Conferences

Presentations at Caterpillar Conferences

Andy Neely recently presented on the topic of ‘How to Enable the Shift to Services and Solutions’ at two Caterpillar dealer conferences.

Presentations at Caterpillar Conferences - Read More…

What Should Marketers Read List for 2014

What Should Marketers Read List for 2014

Paper on list of ‘what Should Marketers Read? Academic Trustees Offer Their Choice from 2014’ Marketing Science Institute

What Should Marketers Read List for 2014 - Read More…

December 2014 Community of Interest

December 2014 Community of Interest

The December 2014 Community of Interest Meeting - on Service Metrics.

December 2014 Community of Interest - Read More…

A Classification Model for Product-Service Offerings

A Classification Model for Product-Service Offerings

The December 2014 Monthly Paper on 'A Classification Model for Product Service Offerings', by Paolo Gaiardelli, Barbara Resta, Veronica Martinez, Oberto Pinto, Pavel Ablores

A Classification Model for Product-Service Offerings - Read More…

December 2014 Newsletter

December 2014 Newsletter

The Cambridge Service Alliance's December 2014 Newsletter release.

December 2014 Newsletter - Read More…

Service Innovation Programme in Doha

Service Innovation Programme in Doha

The Service Innovation course was run in Doha, Nov 2014, for the Qatar Leadership Centre.

Service Innovation Programme in Doha - Read More…

November Webinar - B2C Lock-in Effect

November Webinar - B2C Lock-in Effect

November 2014 Webinar - on the Business-to Consumer Lock-in Effect, by Marcus Eurich.

November Webinar - B2C Lock-in Effect - Read More…

Urbanise Conference Panelist

Urbanise Conference Panelist

Mohamed Zaki was one of the panelists at a recent Urbanise conference.

Urbanise Conference Panelist - Read More…

Impact of Firm Characteristics on Survival

Impact of Firm Characteristics on Survival

The October 2014 Paper on 'Impact of Firm Characteristics on Survivial: an empirical analysis in the context of service strategies' by Ornella Benedettini, Morgan Swink and Andy Neely

Impact of Firm Characteristics on Survival - Read More…

Big Data Presentation to the National Virtual Incubator Network

Big Data Presentation to the National Virtual Incubator Network

Alliance Senior Researcher, Mohamed Zaki, presented at the UK-wide NVI Network event, which explored how Big Data is offering key insights and emerging trends in data which is being used for medical and business innovation.

Big Data Presentation to the National Virtual Incubator Network - Read More…

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