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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Quarterly Newsletter

The Alliance publishes quarterly newsletters, with updates on all its activities as well as details of upcoming events etc.  

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News items

Find out what the Alliance has been working on:

Telegraph article - The Six Burning Questions for Firms Looking to Make Money from Big Data

Telegraph article - The Six Burning Questions for Firms Looking to Make Money from Big Data

The six burning questions for firms looking to make money from big data In this article reported in the Telegraph on 10 April 2015, Andy Neely asks how firms should go about reaping the potential financial rewards of big data.

Telegraph article - The Six Burning Questions for Firms Looking to Make Money from Big Data - Read More…

Podcasts - Big Data and Analytics

Podcasts - Big Data and Analytics

If Big Data is the 'New Oil' for Business - How Should Firms Go About Using It? Podcast Interviews with Andy Neely and Mohamed Zaki

Podcasts - Big Data and Analytics - Read More…

Webinar - Key Considerations in Asset Management Design

Webinar - Key Considerations in Asset Management Design

Florian Urmetzer presents the March Webinar, on the 'Key Considerations in Asset Management Design' Executive Briefing.

Webinar - Key Considerations in Asset Management Design - Read More…

March 2015 Newsletter

March 2015 Newsletter

The March 2015 edition of the Cambridge Service Alliance Newsletter

March 2015 Newsletter - Read More…

Data and Analytics - Data–Driven Business Models

Data and Analytics - Data–Driven Business Models

The February 2015 Paper on 'Data and Analytics - Data–Driven Business Models: A Blueprint for Innovation' by Josh Brownlow, Mohamed Zaki, Andy Neely and Florian Urmetzer.

Data and Analytics - Data–Driven Business Models - Read More…

Webinar - Impact of Firm Characteristics on Survival

Webinar - Impact of Firm Characteristics on Survival

Webinar by Ornella Benedettini on the Impact of Firm Characteristics on Survival. This was presented on 9 February 2015

Webinar - Impact of Firm Characteristics on Survival - Read More…

New EPSRC-Funded Netowrk - RECODE

Two Alliance researchers are part of a new EPSRC-funded Redistriburted Manufacturing Network. The network will be focused on 'Consumer Goods, Big Data, and Redistributed Manufacturing'. It is a two-year project which will be known as the 'RECODE Network'.

New EPSRC-Funded Netowrk - RECODE - Read More…

Taiwan - Manufacturing Servitization Programme

Taiwan - Manufacturing Servitization Programme

Special interest group of Taiwanese industrial firms to attend the Cambridge Service Design Programme.

Taiwan - Manufacturing Servitization Programme - Read More…

Service Typology Webinar - January 2015

Service Typology Webinar - January 2015

Webinar by Dr Veronica Martinez, on 'Service Typology - A Classification Model for Product-Service Offerings', presented on 12 January 2015.

Service Typology Webinar - January 2015 - Read More…

Business Models for Electric Vehicles

Business Models for Electric Vehicles

The January 2015 Monthly Paper, on 'Competing and Co-existing Business Models for Electric Vehicles: Lessons from International Case Studies' by Claire Weiller, Amy Shang, Andy Neely and Yongjiang Shi.

Business Models for Electric Vehicles - Read More…

Presentations at Caterpillar Conferences

Presentations at Caterpillar Conferences

Andy Neely recently presented on the topic of ‘How to Enable the Shift to Services and Solutions’ at two Caterpillar dealer conferences.

Presentations at Caterpillar Conferences - Read More…

What Should Marketers Read List for 2014

What Should Marketers Read List for 2014

Paper on list of ‘what Should Marketers Read? Academic Trustees Offer Their Choice from 2014’ Marketing Science Institute

What Should Marketers Read List for 2014 - Read More…

December 2014 Community of Interest

December 2014 Community of Interest

The December 2014 Community of Interest Meeting - on Service Metrics.

December 2014 Community of Interest - Read More…

A Classification Model for Product-Service Offerings

A Classification Model for Product-Service Offerings

The December 2014 Monthly Paper on 'A Classification Model for Product Service Offerings', by Paolo Gaiardelli, Barbara Resta, Veronica Martinez, Oberto Pinto, Pavel Ablores

A Classification Model for Product-Service Offerings - Read More…

December 2014 Newsletter

December 2014 Newsletter

The Cambridge Service Alliance's December 2014 Newsletter release.

December 2014 Newsletter - Read More…

Service Innovation Programme in Doha

Service Innovation Programme in Doha

The Service Innovation course was run in Doha, Nov 2014, for the Qatar Leadership Centre.

Service Innovation Programme in Doha - Read More…

November Webinar - B2C Lock-in Effect

November Webinar - B2C Lock-in Effect

November 2014 Webinar - on the Business-to Consumer Lock-in Effect, by Marcus Eurich.

November Webinar - B2C Lock-in Effect - Read More…

Urbanise Conference Panelist

Urbanise Conference Panelist

Mohamed Zaki was one of the panelists at a recent Urbanise conference.

Urbanise Conference Panelist - Read More…

Impact of Firm Characteristics on Survival

Impact of Firm Characteristics on Survival

The October 2014 Paper on 'Impact of Firm Characteristics on Survivial: an empirical analysis in the context of service strategies' by Ornella Benedettini, Morgan Swink and Andy Neely

Impact of Firm Characteristics on Survival - Read More…

Big Data Presentation to the National Virtual Incubator Network

Big Data Presentation to the National Virtual Incubator Network

Alliance Senior Researcher, Mohamed Zaki, presented at the UK-wide NVI Network event, which explored how Big Data is offering key insights and emerging trends in data which is being used for medical and business innovation.

Big Data Presentation to the National Virtual Incubator Network - Read More…

Launch of the Cambridge Service Design executive programme

On the 14 October 2014, we launched The Service Design Programme: making the shift to services.

Launch of the Cambridge Service Design executive programme - Read More…

Service Business Model Innovation

Service Business Model Innovation

Andy Neely gave a speech on Service Business Model Innovation at the Royal Society during a seminar organised jointly by BAE Systems and the Economic and Social Research Council.

Service Business Model Innovation - Read More…

Webinar recording - Industrial Transformation Towards Service Logic

Webinar recording - Industrial Transformation Towards Service Logic

Anna Viljakainen discusses her research paper 'Industry Transformation Towards Service Logic: A Business Model Approach' in this partner Webinar series.

Webinar recording - Industrial Transformation Towards Service Logic - Read More…

A Blueprint for the Next Generation Organisation

A Blueprint for the Next Generation Organisation

The September 2014 Paper on 'A Blueprint for the Next Generation Organisation: Reconciling agility, efficiency, and purpose' by Jonathan Trevor and Peter Williamson

A Blueprint for the Next Generation Organisation - Read More…

Mohamed presents at NEMODE session at BAM 2014

Mohamed Zaki was invited by EPSRC Nemode to participate and present the data driven business model work at Technologies and Business Models in data-intensive economies session, of the British Academy of Management (BAM) Conference, held in Belfast in September

Mohamed presents at NEMODE session at BAM 2014 - Read More…

Business-to-Consumer Lock-in Effect

Business-to-Consumer Lock-in Effect

The August 2014 Paper on 'The Business-to-Consumer Lock-in Effect' by Markus Eurich and Michael Burtscher

Business-to-Consumer Lock-in Effect - Read More…

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Upcoming events

Shift to Services Executive Education Programme

May 14, 2019

IfM, Cambridge, UK

Upcoming events