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Cambridge Service Alliance

At the forefront of service transformation in the digital era

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Find out what the Alliance has been working on:

Barriers to Servitization

Barriers to Servitization

The October 2013 paper on 'Barriers to Servitization: Results of a Systematic Literature Review' by Jingchen Hou and Andy Neely

Barriers to Servitization - Read More…

Data Quality Assessment: The Hybrid Approach

Data Quality Assessment: The Hybrid Approach

The August 2013 paper on 'Data Quality Assessment: The Hybrid Approach' by Philip Woodall, Alexander Borek, and Ajith Kumar Parlikad

Data Quality Assessment: The Hybrid Approach - Read More…

Managing Decision-Making and Cannibalization for Parallel Business Models

Managing Decision-Making and Cannibalization for Parallel Business Models

The July 2013 paper on 'Managing Decision-Making and Cannibalization for Parallel Business Models' by Chander Velu and Philip Stiles

Managing Decision-Making and Cannibalization for Parallel Business Models - Read More…

Business Model Design in an Ecosystem Context

Business Model Design in an Ecosystem Context

The June 2013 paper on 'Business Model Design in an Ecosystem Context' by Claire Weiller and Andy Neely

Business Model Design in an Ecosystem Context - Read More…

Firm’s characteristics and servitization performance: A bankruptcy perspective

Firm’s characteristics and servitization performance: A bankruptcy perspective

The May 2013 paper on 'Firm’s characteristics and servitization performance: A bankruptcy perspective' by Ornella Benedettini, Morgan Swink and Andy Neely

Firm’s characteristics and servitization performance: A bankruptcy perspective - Read More…

When Innovation Follows Promise

When Innovation Follows Promise

When Innovation Follows Promise - Why service innovation is different, and why that matters Ivanka Visnjic, Taija Turunen and Andy Neely

When Innovation Follows Promise - Read More…

Annual report 2012

Annual report 2012

The Annual Report for 2012 from the Cambridge Service Alliance

Annual report 2012 - Read More…

Successfully Implementing a Service Business Model

Successfully Implementing a Service Business Model

The March 2013 paper on 'Successfully Implementing a Service Business Model in a Manufacturing Firm' by Ivanka Visnjic, Bart van Looy

Successfully Implementing a Service Business Model - Read More…

Thriving in Open Innovation Ecosystems

The January 2013 paper on 'Thriving in Open Innovation Ecosystems: Towards a Collaborative Market Orientation' by Chander Velu, Michael Barrett, Rajiv Kohli, Torsten Oliver Salge

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E-Mobility Services

E-Mobility Services

Case Study on 'E-Mobility Services - new economic models for transport in the digital economy', by Claire Weiller

E-Mobility Services - Read More…

Engineering Asset Management Executive Briefing

Engineering Asset Management Executive Briefing

Latest Executive Briefing, on 'Engineering Asset Management: Issues and Challenges. Conclusions of the 2012 Cambridge Service Week workshop on the future of Asset Management.

Engineering Asset Management Executive Briefing - Read More…

Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises

Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises

The December 2012 paper on 'Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises', by John Mills, Dr Valerie C Purchase, Dr Glenn Parry

Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises - Read More…

Factors Influencing Service Complexity

Factors Influencing Service Complexity

October 2012 paper on 'Factors Influencing Service Complexity: The Perspective of Servitized Manufacturers', by Ornella Benedettini and Andy Neely.

Factors Influencing Service Complexity - Read More…

Using Smart Objects to build the Internet of Things

Using Smart Objects to build the Internet of Things

September 2012 paper on 'Using Smart Objects to build the Internet of Things' by Tomás Sánchez López, Damith C. Ranasinghe, Mark Harrison, Duncan McFarlane

Using Smart Objects to build the Internet of Things - Read More…

Organising Servitization: an in-depth case study

Organising Servitization: an in-depth case study

The August 2012 paper on 'Organising Servitization: an in-depth case study' by Taija Turunen and Andy Neely

Organising Servitization: an in-depth case study - Read More…

Towards Self Service Aircraft: Revolutionising the service supply chain

Towards Self Service Aircraft: Revolutionising the service supply chain

Executive Briefing on aircraft service supply chains, by Alexandra Brintrup, Duncan McFarlane, Damith Ranasinghe, Tomas Sanchez Lopez and Kenneth Owens.

Towards Self Service Aircraft: Revolutionising the service supply chain - Read More…

Complexity in Services: an interpretative framework

Complexity in Services: an interpretative framework

The June 2012 paper on 'Complexity in Services: an interpretative framework' by Ornella Benedettini and Andy Neely

Complexity in Services: an interpretative framework - Read More…

Another Performance Paradox? A refined view on the performance impact of servitization

Another Performance Paradox? A refined view on the performance impact of servitization

The May 2012 paper on 'Another performance paradox? A refined view on the performance impact of servitization' by Ivanka Visnjic, Andy Neely and Frank Wiengarten

Another Performance Paradox? A refined view on the performance impact of servitization - Read More…

Divine Innovation: Religion and Service Provision by Religious Organizations in India

Divine Innovation: Religion and Service Provision by Religious Organizations in India

The April 2012 paper on 'Divine Innovation: Religion and Service Provision by Religious Organizations in India' by Sriya Iyer, Chander Velu and Tirthankar Chakravarty

Divine Innovation: Religion and Service Provision by Religious Organizations in India - Read More…

The Impact of Contract Type on Service Provider Information Requirements

The Impact of Contract Type on Service Provider Information Requirements

The March 2012 paper on 'The Impact of Contract Type on Service Provider Information Requirements' by Rachel Cuthbert, Duncan McFarlane and Andy Neely

The Impact of Contract Type on Service Provider Information Requirements - Read More…

Society’s Grand Challenges: What Role for Services?

Society’s Grand Challenges: What Role for Services?

The February 2012 paper on 'Society’s Grand Challenges: What Role for Services?' by Andy Neely

Society’s Grand Challenges: What Role for Services? - Read More…

Business Model Innovations in Health Care

Business Model Innovations in Health Care

December 2011 paper on 'Business Model Innovations in Health Care' by Sophie Tersago and Ivanka Visnjic

Business Model Innovations in Health Care - Read More…

White Paper: Succeeding through Service Innovation

White Paper: Succeeding through Service Innovation

This White Paper is based on a discussion paper and a feedback process that arose from the Cambridge Service Science, Management and Engineering Symposium, held in July 2007. Overall, more than 150 people contributed to the symposium and the two documents.

White Paper: Succeeding through Service Innovation - Read More…

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