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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Quarterly Newsletter

The Alliance publishes quarterly newsletters, with updates on all its activities as well as details of upcoming events etc.  

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News items

Find out what the Alliance has been working on:

Another Performance Paradox? A refined view on the performance impact of servitization

Another Performance Paradox? A refined view on the performance impact of servitization

The May 2012 paper on 'Another performance paradox? A refined view on the performance impact of servitization' by Ivanka Visnjic, Andy Neely and Frank Wiengarten

Another Performance Paradox? A refined view on the performance impact of servitization - Read More…

Divine Innovation: Religion and Service Provision by Religious Organizations in India

Divine Innovation: Religion and Service Provision by Religious Organizations in India

The April 2012 paper on 'Divine Innovation: Religion and Service Provision by Religious Organizations in India' by Sriya Iyer, Chander Velu and Tirthankar Chakravarty

Divine Innovation: Religion and Service Provision by Religious Organizations in India - Read More…

The Impact of Contract Type on Service Provider Information Requirements

The Impact of Contract Type on Service Provider Information Requirements

The March 2012 paper on 'The Impact of Contract Type on Service Provider Information Requirements' by Rachel Cuthbert, Duncan McFarlane and Andy Neely

The Impact of Contract Type on Service Provider Information Requirements - Read More…

Society’s Grand Challenges: What Role for Services?

Society’s Grand Challenges: What Role for Services?

The February 2012 paper on 'Society’s Grand Challenges: What Role for Services?' by Andy Neely

Society’s Grand Challenges: What Role for Services? - Read More…

Business Model Innovations in Health Care

Business Model Innovations in Health Care

December 2011 paper on 'Business Model Innovations in Health Care' by Sophie Tersago and Ivanka Visnjic

Business Model Innovations in Health Care - Read More…

White Paper: Succeeding through Service Innovation

White Paper: Succeeding through Service Innovation

This White Paper is based on a discussion paper and a feedback process that arose from the Cambridge Service Science, Management and Engineering Symposium, held in July 2007. Overall, more than 150 people contributed to the symposium and the two documents.

White Paper: Succeeding through Service Innovation - Read More…

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Upcoming events

Shift to Services Executive Education Programme

May 14, 2019

IfM, Cambridge, UK

Upcoming events