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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: November Webinar - B2C Lock-in Effect
November Webinar - B2C Lock-in Effect

November Webinar - B2C Lock-in Effect

3 February 2015

November 2014 Webinar - on the Business-to Consumer Lock-in Effect, by Marcus Eurich.


Read more at: In the News - Is Big Data ever going to be for small businesses?
In the News - Is Big Data ever going to be for small businesses?

In the News - Is Big Data ever going to be for small businesses?

3 February 2015

Interview with Andy Neely in 'Real Business', 24 November 2014


Read more at: A Classification Model for Product-Service Offerings
A Classification Model for Product-Service Offerings

A Classification Model for Product-Service Offerings

3 February 2015

The December 2014 Monthly Paper on 'A Classification Model for Product Service Offerings', by Paolo Gaiardelli, Barbara Resta, Veronica Martinez, Oberto Pinto, Pavel Ablores


Read more at: Service Typology Webinar - January 2015
Service Typology Webinar - January 2015

Service Typology Webinar - January 2015

3 February 2015

Webinar by Dr Veronica Martinez, on 'Service Typology - A Classification Model for Product-Service Offerings', presented on 12 January 2015.


Read more at: Business Models for Electric Vehicles
Business Models for Electric Vehicles

Business Models for Electric Vehicles

3 February 2015

The January 2015 Monthly Paper, on 'Competing and Co-existing Business Models for Electric Vehicles: Lessons from International Case Studies' by Claire Weiller, Amy Shang, Andy Neely and Yongjiang Shi.


Read more at: Collaborate to Innovate Report
Collaborate to Innovate Report

Collaborate to Innovate Report

3 February 2015

MEDIA RELEASE : Businesses must understand ecosystems or risk failure, warn researchers What businesses can learn from how major cities operate Collaborate to Innovate - How Business Ecosystems Unleash Business Value A new study from the Cambridge Service Alliance urges businesses to understand the complex, interconnected...


Read more at: Electric Vehicle Rental Services: Project in Okinawa, Japan
Electric Vehicle Rental Services: Project in Okinawa, Japan

Electric Vehicle Rental Services: Project in Okinawa, Japan

3 February 2015

Case Study Report on the 'Electric Vehicle Rental Services: Project in Okinawa, Japan' [Podcast interview] with report author, Claire Weiller The first EV rental project in the World for holidaymakers in Okinawa, Japan struggles to make a profit [Podcast interview] with report author, Claire Weiller Researchers at the...


Read more at: 2013 Annual Report
2013 Annual Report

2013 Annual Report

3 February 2015

The 2013 Annual report from the Alliance has been released, which summarises achievements from the research activities and outputs from 2013. To download a copy click here .


Read more at: High-Level Group on Business Services
High-Level Group on Business Services

High-Level Group on Business Services

2 February 2015

Andy Neely was the rapporteur for the High Level Group on Business Services which helps to define a European policy agenda for this sector. He wrote a report published this month by the European Commission with recommended actions along several lines – prioritising business services in the Europe 2020 strategy, completing...


Read more at: Key Considerations in Asset Management Design Executive Briefing
Key Considerations in Asset Management Design  Executive Briefing

Key Considerations in Asset Management Design Executive Briefing

2 February 2015

Executive Briefing on the Key Considerations in Asset Management Design - released November 2014