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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Leadership in the Age of Digital Disruption
Leadership in the Age of Digital Disruption

Leadership in the Age of Digital Disruption

11 April 2017

In an article for The Manufacturer, Professor Andy Neely takes a look at the five key issues manufacturing industry leaders should focus on if they want to survive in the age of digital disruption.


Read more at: Webinar - Investigating risks of outcome-based service contracts from a provider's perspective
Webinar - Investigating risks of outcome-based service contracts from a provider's perspective

Webinar - Investigating risks of outcome-based service contracts from a provider's perspective

11 April 2017

Webinar by Dr Jingchen Hou, on 10 April 2017 'Investigating risks of outcome-based service contracts from a provider’s perspective'


Read more at: Service Excellent Programme Delivered to Veolia
Service Excellent Programme Delivered to Veolia

Service Excellent Programme Delivered to Veolia

29 March 2017

A Two-Day Service Excellence Programme has been developed and delivered to Veolia by the Cambridge Service Alliance.


Read more at: Exploring the Journey to Services - Podcast Interview
Exploring the Journey to Services - Podcast Interview

Exploring the Journey to Services - Podcast Interview

28 March 2017

In a new podcast from the Cambridge Service Alliance, Senior Researcher Veronica Martinez, talks about her new jointly authored paper: ‘Exploring the Journey to Services’. It is co-authored with Professor Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.


Read more at: Exploring the Journey to Services
Exploring the Journey to Services

Exploring the Journey to Services

20 March 2017

March paper on 'Exploring the Journey to Services', by Veronica Martinez, Andy Neely, Chander Velu, Stewart Leinster-Evans and Dav Bisessar.


Read more at: Presentations to the ATOS for Gold programme
Presentations to the ATOS for Gold programme

Presentations to the ATOS for Gold programme

1 March 2017

Andy Neely and Florian Urmetzer presented to a senior group from ATOS who were in Cambridge for the ATOS for Gold programme, an executive programme run by IfM ECS.


Read more at: Service and Solutions in an Age of Digitally Enabled Platforms
Service and Solutions in an Age of Digitally Enabled Platforms

Service and Solutions in an Age of Digitally Enabled Platforms

1 March 2017

Services and Solutions in an Age of Digitally Enabled Platforms: What Questions Do We Need to Ask


Read more at: New Pro-Vice-Chancellor Role for Professor Andy Neely
New Pro-Vice-Chancellor Role for Professor Andy Neely

New Pro-Vice-Chancellor Role for Professor Andy Neely

22 February 2017

Professor Andy Neely, the University of Cambridge's new Pro-Vice-Chancellor of Enterprise and Business Relations.


Read more at: Risks of Outcome-Based Service Contracts
Risks of Outcome-Based Service Contracts

Risks of Outcome-Based Service Contracts

21 February 2017

February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely


Read more at: A Process for B2B Partnerships - designing to deliver capability across companies
A Process for B2B Partnerships - designing to deliver capability across companies

A Process for B2B Partnerships - designing to deliver capability across companies

26 January 2017

Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, GEA, IBM, Pearson, Zoetis, CEMEX, HCLTech and Bouygues