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Read more at: Critical Incidents in Complex Service Contracts

Critical Incidents in Complex Service Contracts

21 July 2016

July paper on 'Critical Incidents in Complex Service Contracts: Safety Challenges and Means of Prevention' by Chara Makri and Andy Neely

Read more at: Webinar for Policy Makers on Facilitating Co-Creation in Living Labs
Webinar for Policy Makers on Facilitating Co-Creation in Living Labs

Webinar for Policy Makers on Facilitating Co-Creation in Living Labs

5 July 2016

Webinar for Policy Makers - 'Facilitating Co-Creation in Living Labs - The Josephs Study'

Read more at: EurOMA 2016 Conference - Alliance Research Presented
EurOMA 2016 Conference - Alliance Research Presented

EurOMA 2016 Conference - Alliance Research Presented

29 June 2016

The Alliance presented its research at the 23rd EurOMA conference.

Read more at: Service in the Platform Context
Service in the Platform Context

Service in the Platform Context

20 June 2016

June paper on 'Service in the Platform Context: A review of the state of the art' by Xia Han, Veronica Martinez and Andy Neely

Read more at: Global Engineering Services Paper Accepted to JOM
Global Engineering Services Paper Accepted to JOM

Global Engineering Services Paper Accepted to JOM

26 May 2016

Andy Neely had a paper accepted for publication in the Journal of Operations Management - Zhang, Y.; Gregory, M.J. and Neely, A.D. (2016) “Global Engineering Services: Shedding Light on Network Capabilities”, Journal of Operations Management, 42–43, March, pp. 80–94.

Read more at: RECDODE Network - Big Data Ecosystem in Re-distributed Manufacturing
RECDODE Network - Big Data Ecosystem in Re-distributed Manufacturing

RECDODE Network - Big Data Ecosystem in Re-distributed Manufacturing

24 May 2016

The final report from this 9-month feasibility study is now available, which seeks to address the key research question: 'How can big data impact redistributed manufacturing in the consumer goods industry?'

Read more at: Facilitating co-creation in living labs: The JOSEPHS study
Facilitating co-creation in living labs: The JOSEPHS study

Facilitating co-creation in living labs: The JOSEPHS study

16 May 2016

May paper on 'Facilitating co-creation in living labs: The JOSEPHS study', by Katharina Greve, Veronica Martinez, Julia Jonas, Andy Neely and Kathrin Möslein

Read more at: Engineering Services - Unpacking Value Exchange
Engineering Services - Unpacking Value Exchange

Engineering Services - Unpacking Value Exchange

3 May 2016

April paper on 'Engineering Services: Unpacking Value Exchange', by Florian Urmetzer, Andy Neely, Veronica Martinez

Read more at: Enabling the 4th Industrial Revolution
Enabling the 4th Industrial Revolution

Enabling the 4th Industrial Revolution

19 April 2016

Article by Andy Neely appears in Field Service News, Issue 11, March/April 2016

Read more at: Webinar - Mapping Ecosystems: Identifying Service Innovations Tool
Webinar - Mapping Ecosystems: Identifying Service Innovations Tool

Webinar - Mapping Ecosystems: Identifying Service Innovations Tool

13 April 2016

11 April 2016 - Mapping Ecosystems: Identifying Service Innovations Tool - Prof Andy Neely

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


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