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Read more at: Webinar on Classification of Noisy Data
Webinar on Classification of Noisy Data

Webinar on Classification of Noisy Data

13 February 2017

13 February 2017 - Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation - Abdul Khan

Read more at: A Process for B2B Partnerships - designing to deliver capability across companies
A Process for B2B Partnerships - designing to deliver capability across companies

A Process for B2B Partnerships - designing to deliver capability across companies

26 January 2017

Executive Briefing and Podcast on B2B Partnership - designing to deliver capability across companies.

Read more at: Podcast on Ecosystems Value Framework
Podcast on Ecosystems Value Framework

Podcast on Ecosystems Value Framework

23 January 2017

Dr Florian Urmetzer, Senior Research Associate, Cambridge Service Alliance talks about his new paper: The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems. The paper is co-authored with Veronica Martinez and Andy Neely.

Read more at: Webinar - Customer Loyalty Predictive Model
Webinar - Customer Loyalty Predictive Model

Webinar - Customer Loyalty Predictive Model

10 January 2017

9 January 2017 - The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model - Mohamed Zaki

Read more at: Webinar - Feedback from the Frontline
Webinar - Feedback from the Frontline

Webinar - Feedback from the Frontline

13 December 2016

12 December 2016 - Feedback from the Frontline: Engaging front-line employees in service innovation - Florian Urmetzer

Read more at: Ecosystems Value Framework Paper
Ecosystems Value Framework Paper

Ecosystems Value Framework Paper

12 December 2016

The December Paper on 'The Ecosystem Value Framework: Supporting Managers to Understand Value Exchange between Core Businesses in Service Ecosystems', by Florian Urmetzer, Veronica Martinez and Andy Neely.

Read more at: March 2017 Newsletter
March 2017 Newsletter

March 2017 Newsletter

1 December 2016

March 2017 Alliance Newsletter

Read more at: Guest speaker on Data-Driven Business Model
Guest speaker on Data-Driven Business Model

Guest speaker on Data-Driven Business Model

30 November 2016

Mohamed Zaki was invited as a guest speaker to deliver a session to the Manchester Business School MBA students.

Read more at: Guest Article - Data-Driven Text Mining for CX Analytics in Services
Guest Article - Data-Driven Text Mining for CX Analytics in Services

Guest Article - Data-Driven Text Mining for CX Analytics in Services

30 November 2016

Mohamed Zaki and Benjamin Lucas have written a guest article for the ServSig Group on 'Data-Driven Text Mining for CX Analytics in Services'

Read more at: EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards
EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards

EPSRC Institutional Sponsorship Grant 2016 - Small Partnership Awards

30 November 2016

Mohamed Zaki and Abdul Rauf Khan from the CSA awarded a fund to investigate the application of advanced Big Data methods in manufacturing industry.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


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