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Read more at: Service platform design
Service platform design

Service platform design

1 March 2017

Xia Han presented his research on 'Bringing Network Externalities to Service Platform Design' at the 7th International Seminar on Service Modularity in Copenhagen, Denmark in January.

Read more at: Presentations to the ATOS for Gold programme
Presentations to the ATOS for Gold programme

Presentations to the ATOS for Gold programme

1 March 2017

Andy Neely and Florian Urmetzer presented to a senior group from ATOS who were in Cambridge for the ATOS for Gold programme, an executive programme run by IfM ECS.

Read more at: Service and Solutions in an Age of Digitally Enabled Platforms
Service and Solutions in an Age of Digitally Enabled Platforms

Service and Solutions in an Age of Digitally Enabled Platforms

1 March 2017

Services and Solutions in an Age of Digitally Enabled Platforms: What Questions Do We Need to Ask

Read more at: Service Week 2017 - Bridging to 'new' service technology
Service Week 2017 - Bridging to 'new' service technology

Service Week 2017 - Bridging to 'new' service technology

1 March 2017

Cambridge Service Week 2017 will commence with the Academic Conference on 5-6 October, followed by the Industry Day Conference on Tuesday 10 October and a Partner only event on 11 October.

Read more at: ServiceMax Webinar Introduced the Shift to Services Programme
ServiceMax Webinar Introduced the Shift to Services Programme

ServiceMax Webinar Introduced the Shift to Services Programme

28 February 2017

Introduction to the Shift to Services Executive Programme - Webinar

Read more at: New Pro-Vice-Chancellor Role for Professor Andy Neely
New Pro-Vice-Chancellor Role for Professor Andy Neely

New Pro-Vice-Chancellor Role for Professor Andy Neely

22 February 2017

Professor Andy Neely, the University of Cambridge's new Pro-Vice-Chancellor of Enterprise and Business Relations.

Read more at: Customer Experience Analytics - Data Insights Cambridge Event
Customer Experience Analytics - Data Insights Cambridge Event

Customer Experience Analytics - Data Insights Cambridge Event

22 February 2017

Mohamed Zaki was invited as a guest speaker at Data Insights Cambridge event held in December 2016

Read more at: What is Servitization in Manufacturing Webinar
What is Servitization in Manufacturing Webinar

What is Servitization in Manufacturing Webinar

22 February 2017

Mohamed Zaki was an invited presenter at the Gemalto Webcast Series for 'Ask the Experts' on 13 December 2016.

Read more at: Risks of Outcome-Based Service Contracts
Risks of Outcome-Based Service Contracts

Risks of Outcome-Based Service Contracts

21 February 2017

February Paper on 'Investigating risks of outcome-based service contracts from a provider's perspective' by Jingchen Hou and Andy Neely

Read more at: SOM Forum Presentation on Co-Creation
SOM Forum Presentation on Co-Creation

SOM Forum Presentation on Co-Creation

21 February 2017

In January, Katharina Greve presented her research 'Facilitating Co-creation in Living Labs: The Customer Perspective' at the 9th Service Operations Management Forum in Copenhagen, Denmark.

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


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