skip to content
Home

Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

News Subscribe to News

Read more at: Classification of Noisy Data
Classification of Noisy Data

Classification of Noisy Data

29 November 2016

November paper on 'Classification of Noisy Data: An Approach Based on Genetic Algorithms and Voronoi Tessellation' by Abdul Rauf Khan, Henrik Schiøler, Torben Knudsen, Murat Kulahci and Mohamed Zaki

Read more at: IET Award for Professor Andy Neely
IET Award for Professor Andy Neely

IET Award for Professor Andy Neely

21 November 2016

Andy Neely has been awarded the Viscount Nuffield Silver Medal for Services to Manufacturing by the IET (Institute of Engineering and Technology) Achievement Medal.

Read more at: Webinar - Data Diagnostic Tool
Webinar - Data Diagnostic Tool

Webinar - Data Diagnostic Tool

15 November 2016

November Webinar on the 'Data Diagnostic Tool' by Dr Mohamed Zaki

Read more at: Podcast on Critical Incidents in Complex Service Contracts
Podcast on Critical Incidents in Complex Service Contracts

Podcast on Critical Incidents in Complex Service Contracts

9 November 2016

Podcast from Chara Makri on 'Critical incidents in complex service contracts: Safety challenges and means of prevention'

Read more at: Podcasts from Growing your Service Business in An age of Digital Disruption
Podcasts from Growing your Service Business in An age of Digital Disruption

Podcasts from Growing your Service Business in An age of Digital Disruption

7 November 2016

In a new series of podcasts from the Cambridge Service Alliance key speakers discuss their presentations from our one-day conference in October 2016 on ‘Growing your service business in an age of digital disruption’.

Read more at: Customer Loyalty Predictive Model Paper
Customer Loyalty Predictive Model Paper

Customer Loyalty Predictive Model Paper

1 November 2016

The October 2016 paper by Mohamed Zakie, Dalia Kandeil, Andy Neely and Janet McColl-Kennedy, on 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.

Read more at: Evening Standard Column - Britain is Suffering because Politicians Don't Get Tech
Evening Standard Column - Britain is Suffering because Politicians Don't Get Tech

Evening Standard Column - Britain is Suffering because Politicians Don't Get Tech

13 October 2016

Evening Standard Article by Anthony Hilton - following Servcie Week 2016 Industry Day Conference

Read more at: CITEK16 conference
CITEK16 conference

CITEK16 conference

11 October 2016

Florian Urmetzer presents his research at the CITEK16 conference.

Read more at: Alliance Annual Report for 2015
Alliance Annual Report for 2015

Alliance Annual Report for 2015

6 October 2016

The Cambridge Service Alliance Annual Report for 2015

Read more at: Webinar - Critical Incidents in Complex Services
Webinar - Critical Incidents in Complex Services

Webinar - Critical Incidents in Complex Services

4 October 2016

3 Oct 2016 - Critical incidents in complex service contracts: human causes and means of prevention - Chara Makri

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


Contact us

 

Study at Cambridge

About the University

Research at Cambridge