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Read more at: Towards Self Service Aircraft: Revolutionising the service supply chain
Towards Self Service Aircraft: Revolutionising the service supply chain

Towards Self Service Aircraft: Revolutionising the service supply chain

21 September 2016

Executive Briefing on aircraft service supply chains, by Alexandra Brintrup, Duncan McFarlane, Damith Ranasinghe, Tomas Sanchez Lopez and Kenneth Owens.

Read more at: E-Mobility Services
E-Mobility Services

E-Mobility Services

20 September 2016

Case Study on 'E-Mobility Services - new economic models for transport in the digital economy', by Claire Weiller

Read more at: Engineering Asset Management Executive Briefing
Engineering Asset Management Executive Briefing

Engineering Asset Management Executive Briefing

20 September 2016

Latest Executive Briefing, on 'Engineering Asset Management: Issues and Challenges. Conclusions of the 2012 Cambridge Service Week workshop on the future of Asset Management.

Read more at: Feedback from the Frontline: Engaging front-line employees in service innovation
Feedback from the Frontline: Engaging front-line employees in service innovation

Feedback from the Frontline: Engaging front-line employees in service innovation

20 September 2016

Latest executive briefing on engaging front-line employees in service innovation, by Florian Urmetzer, Stefan Titz, Veronica Martinez and Andy Neely

Read more at: Article by the Marketing Science Institute - Research Grant Target CX
Article by the Marketing Science Institute - Research Grant Target CX

Article by the Marketing Science Institute - Research Grant Target CX

15 September 2016

Research Grants Target CX Article by Marketing Science Institute.

Read more at: Webinar - Enterprise KPIs - Andy Neely
Webinar - Enterprise KPIs - Andy Neely

Webinar - Enterprise KPIs - Andy Neely

13 September 2016

12 September 2016 - Enterprise KPIs - Aligning Metrics Across Complex Service Networks - Andy Neely

Read more at: Latest Trends in the Switch to Services in Manufacturing Companies - Podcast Interview with Professor Neely
Latest Trends in the Switch to Services in Manufacturing Companies - Podcast Interview with Professor Neely

Latest Trends in the Switch to Services in Manufacturing Companies - Podcast Interview with Professor Neely

6 September 2016

Highlights of the latest trends in the switch to services in manufacturing companies in 2016

Read more at: September 2016 Newsletter
September 2016 Newsletter

September 2016 Newsletter

2 September 2016

The September 2016 edition of the Cambridge Service Alliance Newsletter.

Read more at: Invited talk at the BMW Summer School 'Car as a Service'

Invited talk at the BMW Summer School 'Car as a Service'

16 August 2016

Invited talk to BMW Summer School on 'Car as a Service' by Florian Urmetzer.

Read more at: Caterpillar hosts Community of Interest Meeting
Caterpillar hosts Community of Interest Meeting

Caterpillar hosts Community of Interest Meeting

16 August 2016

The July Community of Interest Meeting, hosted by Caterpillar in the Edwards Demo & Learning Center, Peoria, USA

Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.


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