skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Webinar - A Capability-Based View of Service Transitions

last modified Jul 08, 2015 11:24 AM
by Ornella Benedettini - July 2015 This Webinar discussed the April Paper from the Alliance, which describes the initial steps of a study that is examining the cases of 138 companies from the aerospace and defence industry in order to provide evidence on how manufacturing companies configure and orchestrate service-relevant capabilities in practice.
Webinar - A Capability-Based View of Service Transitions

July 2015 Webinar

In particular, it focuses on the documentation of the capabilities identified by the Alliance ‘Service Capability Audit’ tool and examine their link with composition of the service offering and company’s financial performance. The authors aim to show what capabilities manufacturing companies can best leverage in the context of the shift to services, as well as insights on how to achieve the alignment between configuration of the service offering and organisational capabilities.

RSS Feed Latest news

Webinar 12 November 2018 - Co-Creation in Practice: Objectives and Outcomes

Nov 14, 2018

In this webinar, Katharina Greve presents the Alliance September Paper on Co-Creation in Practice.

New EPSRC Doctoral Studentship Opportunity

Nov 09, 2018

New EPSRC Doctoral Studentship Opportunity on Digital technology in the service design and lifecycle with Rolls Royce

Do not fall prey to business ecosystem failure

Oct 26, 2018

There are many reasons why great manufacturing innovations that should have succeeded end up on the scrap heap. Dr Florian Urmetzer explains that an often-overlooked but very common reason is failure to see the blind spots in your business ecosystem.

CEMEX Workshop

Oct 26, 2018

Blockchain Prototype: Scope and Analysis for CEMEX

New book published: Exploring Service Science

Oct 25, 2018

9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings

View all news

Upcoming events

Ecosystems Strategy One Day Course

Feb 05, 2019

IfM, Cambridge

Upcoming events