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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Webinar - A Capability-Based View of Service Transitions

last modified Jul 08, 2015 11:24 AM
by Ornella Benedettini - July 2015 This Webinar discussed the April Paper from the Alliance, which describes the initial steps of a study that is examining the cases of 138 companies from the aerospace and defence industry in order to provide evidence on how manufacturing companies configure and orchestrate service-relevant capabilities in practice.
Webinar - A Capability-Based View of Service Transitions

July 2015 Webinar

In particular, it focuses on the documentation of the capabilities identified by the Alliance ‘Service Capability Audit’ tool and examine their link with composition of the service offering and company’s financial performance. The authors aim to show what capabilities manufacturing companies can best leverage in the context of the shift to services, as well as insights on how to achieve the alignment between configuration of the service offering and organisational capabilities.

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