skip to primary navigationskip to content

Cambridge Service Alliance

developing new understanding and approaches to complex service systems

Studying at Cambridge

 

Webinar - A Capability-Based View of Service Transitions

last modified Jul 08, 2015 11:24 AM
by Ornella Benedettini - July 2015 This Webinar discussed the April Paper from the Alliance, which describes the initial steps of a study that is examining the cases of 138 companies from the aerospace and defence industry in order to provide evidence on how manufacturing companies configure and orchestrate service-relevant capabilities in practice.
Webinar - A Capability-Based View of Service Transitions

July 2015 Webinar

In particular, it focuses on the documentation of the capabilities identified by the Alliance ‘Service Capability Audit’ tool and examine their link with composition of the service offering and company’s financial performance. The authors aim to show what capabilities manufacturing companies can best leverage in the context of the shift to services, as well as insights on how to achieve the alignment between configuration of the service offering and organisational capabilities.

RSS Feed Latest news

Interview with Sander Kuik, Canon – for CSA Industry Day 2018

Sep 11, 2018

In a conversation with Sander Kuik from Canon we asked him about his planned presentation at the CSA Industry Conference on 3 October 2018, his thoughts on the theme of the conference, and his vision of the future.

Webinar 10 September 2018 - Enabling Digital Transformation: An Analysis Framework - by Thayla Zomer, Veronica Martinez and Andy Neely

Sep 10, 2018

In this webinar, Thayla Zomer presented the Alliance May paper on Digital Transformation.

September Newsletter for the CSA

Sep 03, 2018

September 2018 Newsletter from the Cambridge Service Alliance

2017 ACAM Customer Excellence Award

Aug 21, 2018

Dr Mohamed Zaki received the Caterpillar's ACAM Customer Excellence Award

Partner Workshop - Ecosystems for Digital Transformation

Aug 15, 2018

Dr Florian Urmetzer and the Alliance Visitor Dominik Moeslein conducted a three-day workshop with CEMEX managers

View all news

Upcoming events

Industry Day - 3 October 2018

Oct 03, 2018

Moller Centre, Cambridge

Shift to Services Executive Education Programme

Nov 07, 2018

IfM, Cambridge, UK

Ecosystems Strategy One Day Course

Nov 15, 2018

IfM, Cambridge

Upcoming events