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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Customer Experience Analytics: Dynamic Customer-Centric Model
Customer Experience Analytics: Dynamic Customer-Centric Model

Customer Experience Analytics: Dynamic Customer-Centric Model

31 May 2018

In this paper, Mohamed Zaki and Andy Neely propose a systematic multi-methods using a text-mining approach to capture and analyze customers’ data


Read more at: Linking Firms in Value Business Ecosystems: Towards a Classification Model
Linking Firms in Value Business Ecosystems: Towards a Classification Model

Linking Firms in Value Business Ecosystems: Towards a Classification Model

31 May 2018

Florian Urmetzer, Veronica Martinez and Andy Neely had a paper accepted for publication in the the Journal of Japanese Operations Management and Strategy - Urmetzer, F and Neely, A and Martinez, V (2018) LINKING FIRMS IN VALUE BUSINESS ECOSYSTEMS: TOWARDS A CLASSIFICATION MODEL. The Journal of Japanese Operations Management and Strategy


Read more at: Redistributed Manufacturing and the Impact of Big Data
Redistributed Manufacturing and the Impact of Big Data

Redistributed Manufacturing and the Impact of Big Data

31 May 2018

Mohamed Zaki and Andy Neely had a paper accepted for publication in the Production Planning and Control - Zaki, M. E., Theodoulidis, B., Shapira, P., Neely, A. D., & Tepel, M. Redistributed Manufacturing and the Impact of Big Data: A Consumer Goods Perspective. Production Planning and Control https://doi.org/10.17863/CAM.13779


Read more at: CEMEX Lighthouse Session
CEMEX Lighthouse Session

CEMEX Lighthouse Session

30 May 2018

Dr Mohamed Zaki has been invited to the first CEMEX Lighthouse session


Read more at: Investigating a Revised Service Transition Concept
Investigating a Revised Service Transition Concept

Investigating a Revised Service Transition Concept

30 May 2018

In this paper, Ornella and Andy present the validation of a revised conceptual framework of ‘service transition’ that re-interprets the adoption of advanced services by manufacturing firms as a progressive expansion, rather than a shift or migration, of the offering.


Read more at: IfM Briefing Day - Manufacturing a Better World
IfM Briefing Day - Manufacturing a Better World

IfM Briefing Day - Manufacturing a Better World

30 May 2018

Dr Florian Urmetzer presented the new aspects of ecosystem mapping and value exchange at the Institute for Manufacturing Briefing Day


Read more at: Neural Networks for the quantification of predictive uncertainty
Neural Networks for the quantification of predictive uncertainty

Neural Networks for the quantification of predictive uncertainty

30 May 2018

Tim Pearce will be attending the 35th International Conference on Machine Learning (ICML 2018). Tim is also attending a workshop, part of the conference, and presenting his work on 'Bayesian Inference with Anchored Ensembles of Neural Networks, and Application to Reinforcement Learning'.


Read more at: May Paper - Enabling Digital Transformation: An Analysis Framework
May Paper - Enabling Digital Transformation: An Analysis Framework

May Paper - Enabling Digital Transformation: An Analysis Framework

24 May 2018

May Paper on 'Enabling Digital Transformation: An Analysis Framework' by Thayla Zomer, Andy Neely and Veronica Martinez


Read more at: Webinar - Service Network and Service Matching
Webinar - Service Network and Service Matching

Webinar - Service Network and Service Matching

20 May 2018

Our May Webinar on 'A Service Network Perspective to Evaluate Service Matching in Early Design' by Federico Barravecchia


Read more at: Webinar - Wearable Sensor Technology and Business
Webinar - Wearable Sensor Technology and Business

Webinar - Wearable Sensor Technology and Business

3 May 2018

9 April 2018 - Wearable Sensor Technology and Business, by Benjamin Lucas


Cambridge Service Alliance

Welcome to the Cambridge Service Alliance…

  • A unique global alliance between the University of Cambridge and some of the world’s leading businesses.

  • Help organisations to address the challenges they will face in the next three to five years, through rigorous research, practical tools, insights and education programmes.

  • Learn how other innovative organisations are developing new services through our events

  • Since its inception in 2010 industrial partners have included CEMEX, GEA, IBM, Pearson, Zoetis, HCLTech, Bouygues UK among others.