News

Interview with author, Jinchen Hou, on the white paper 'Supplying Innovation: unlocking innovative behaviours in the supply chain', co-authored with IBM.I Podcast I Blog I Report IIn a new Cambridge Service Alliance podcast, PhD Candidate, Jingchen Hou, outlines how supply chains with numerous partners can build alliances to bring about new innovat…

11 April 2016 - Mapping Ecosystems: Identifying Service Innovations Tool - Prof Andy NeelyIn this webinar, Professor Andy Neely, Director of the Alliance, and Head of the Institute for Manufacturing, revisits original research conducted by the Cambridge Service Alliance which set out to answer the question - “How are different types of value being …

March Paper on 'Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain', by Jingchen Hou, Keith Wishart, Jonathan Baker-Brian, Claire Vine Engaging multiple suppliers to form an alliance to deliver outcome-based agreements is a novel approach to encourage suppliers to innovate and to provide exceptional customer outcomes. This w…

Webinar from 14 March 2016 - A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media - by Benjamin LucasThis Webinar will discuss the recent paper from the Alliance, 'A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media', In this paper the authors illustrate how by actively scan…

Industry conference on 'Growing your service business in an age of digital disruption', held during Cambridge Service Week 2016, on Tuesday 11 October 2016, Moller Centre, Cambridge, UKService Week 2016: Industry Conference - Tuesday 11 October 2016, Moller Centre, Cambridge, UKGrowing your service business in an age of digital disruptionThe world’…

2016 Production and Operations Management Society (POMS) College of Service Operations Mini-ConferenceThe 2016 POMS College of Service Operations (CSO) Mini-Conference will be held on 5 May 2016, at the Lake Buena Vista Hilton, Orlando (FL). The theme will be 'Experiential Service'. Drawing on previous POMS CSO Mini-Conferences, the 2016 meeting wi…

March 2016 NewsletterThe March 2016 Newsletter has been released, containing the following articles:7 Critical Success Factors in the shift to services•2 Day Executive Programme - Making the Shift to Services•Workshop on Manufacturing Analytics•Service Week 2016 Dates for the Diary•European Operations Management Services Forum•Video - Career talk p…

Podcast interview with Andy Neely on the importance of academia to the manufacturing landscape.In this interview podcast Andy Neely discusses his views on how the manufacturing landscape wouldn't be the same without academia. The interview as conducted as part of the new initiative from Orgalime, the European engineering industries association, whi…

Dr Mohamed Zaki discusses data disruption and new business models in the education sector in this blog from the Cambridge University Press Thought Leadership Blog.[Read original blog piece here]It is apparent that current universities and colleges’ credit hours business model face tremendous pressure. This pressure is double-edged as it could gener…

Video - Dr Mohamed Zaki, Alliance Big Data and Analytics research lead, gives a career talk profile to Cambridge Unveristy Press Education department. Find out how he came to research in this area and his background studies.Dr Mohamed Zaki is a research associate at Cambridge Service Alliance. He is leading the Big Data and analytics for service r…

European Operations Management Service Forum in NurembergAndy Neely presented at and co-hosted the European Operations Management Service Forum in Nuremberg in December, providing an opening address on 'Service Innovation: Concepts, Platforms and Business Models'. At this forum Katharina Greve presented the structure of the co-creation literature t…

Prof Andy Neely, Dr Veronica Martinez, Prof Kathrin Moeslein, Julia Jonas and Katharine Greve launched two workshops in The JOSEPHS Living Lab in Nurenberg, Germany on 4-5 Feb, 2016The project called 'Creating Data Templates for Economic Model Innovation: The JOSEPHS’ Lab Study' is actively supported by the NEMODE/EPSRC. In the first workshop the o…

Former President of Mexico, Vicente Fox and his wife Marta Sahagún de Fox visit the IfM and researchers of the Cambridge Service Alliance.Former President of Mexico, Vicente Fox and his wife Marta Sahagún de Fox visited the IfM and researchers of the Alliance. They were interested in the research done in the area of manufacturing and services to un…

1st Academic-Practitioner Research with Impact Workshop 'Customer Experience Management (CEM) and Big Data'Mohamed Zaki was selected to join the Service and Customer experience measurement research teams of the the 1st Academic-Practitioner Research with Impact Workshop: 'Customer Experience Management (CEM) and Big Data' on Monday 18th-Tuesday 19t…

February Paper on 'A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media' by Jessica Wyllie, Benjamin Lucas, Brent Kitchens, Ben Kozary, Mohamed Zaki, and Jamie CarlsonIn this monthly paper the authors illustrate how by actively scanning their stakeholder networks, not-forprofit organizations can identify opportu…