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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Perkins Host the July Community of Interest Meeting
Perkins Host the July Community of Interest Meeting

Perkins Host the July Community of Interest Meeting

1 September 2017

July Community of Interest meeting hosted at Perkins Engines.


Read more at: Keynote at Human Side of Service Engineering Conference

Keynote at Human Side of Service Engineering Conference

24 August 2017

Dr. Veronica Martinez gave a keynote speech on the 18th July in the AHFE- The Human Side of Service Engineering Conference at CA, US.


Read more at: Service Engineering in the Era of Industry 4.0
Service Engineering in the Era of Industry 4.0

Service Engineering in the Era of Industry 4.0

17 August 2017

The Special Interest Group SIG Round Table 'The Service Engineering in the era of Industry 4.0' at University of Bergamo in Bergamo, Italy


Read more at: CX Analytics at the Annual Frontiers Conference
CX Analytics at the Annual Frontiers Conference

CX Analytics at the Annual Frontiers Conference

17 August 2017

Annual Frontiers Conference at Fordham University’s Gabelli School of Business. The conference will take place on June 22 to June 25, 2017 in New York City.


Read more at: 19th IEEE Conference on Business Informatics
19th IEEE Conference on Business Informatics

19th IEEE Conference on Business Informatics

17 August 2017

Mohamed Zaki invited to be one of the organizing committee members of '19th IEEE Conference on Business Informatics', held in Thessaloniki, Greece on 24-26 July 2017


Read more at: EurOMA Conference - Katharina Greve
EurOMA Conference - Katharina Greve

EurOMA Conference - Katharina Greve

17 August 2017

Katharina Greve presented a study “Bridging the Co-creation Gap between Co-creators, Companies and Living lab” (Authors: Katharina Greve, Veronica Martinez, Andy Neely) at the 24th EurOMA conference in Edinburgh, Scotland.


Read more at: MSI Grant for AI Research
MSI Grant for AI Research

MSI Grant for AI Research

17 August 2017

A new research grant has been awarded by the Marketing Science Institute (MSI) for their project titled “DeepKeep: Customer Attrition Prevention with Artificial Intelligence”.


Read more at: EurOMA Conference
EurOMA Conference

EurOMA Conference

17 August 2017

Chara Makri attended the 24th EurOMA Conference in Edinburgh to participate in the doctoral seminar and present her paper at the main conference.


Read more at: Paper Award for Ornella and Andy at EurOMA Conference
Paper Award for Ornella and Andy at EurOMA Conference

Paper Award for Ornella and Andy at EurOMA Conference

17 August 2017

Ornella Benedettini and Andy Neely receive the Chris Voss Highly Commended Paper Award at EurOMA 2017


Read more at: Podcast Interview with Deputy Director Dr Mohamed Zaki
Podcast Interview with Deputy Director Dr Mohamed Zaki

Podcast Interview with Deputy Director Dr Mohamed Zaki

20 July 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge.