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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Complexity in Services: an interpretative framework
Complexity in Services: an interpretative framework

Complexity in Services: an interpretative framework

27 March 2015

The June 2012 paper on 'Complexity in Services: an interpretative framework' by Ornella Benedettini and Andy Neely


Read more at: Organising Servitization: an in-depth case study
Organising Servitization: an in-depth case study

Organising Servitization: an in-depth case study

27 March 2015

The August 2012 paper on 'Organising Servitization: an in-depth case study' by Taija Turunen and Andy Neely


Read more at: Using Smart Objects to build the Internet of Things
Using Smart Objects to build the Internet of Things

Using Smart Objects to build the Internet of Things

27 March 2015

September 2012 paper on 'Using Smart Objects to build the Internet of Things' by Tomás Sánchez López, Damith C. Ranasinghe, Mark Harrison, Duncan McFarlane


Read more at: Factors Influencing Service Complexity
Factors Influencing Service Complexity

Factors Influencing Service Complexity

27 March 2015

October 2012 paper on 'Factors Influencing Service Complexity: The Perspective of Servitized Manufacturers', by Ornella Benedettini and Andy Neely.


Read more at: Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises
Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises

Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises

27 March 2015

The December 2012 paper on 'Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises', by John Mills, Dr Valerie C Purchase, Dr Glenn Parry


Read more at: Thriving in Open Innovation Ecosystems

Thriving in Open Innovation Ecosystems

27 March 2015

The January 2013 paper on 'Thriving in Open Innovation Ecosystems: Towards a Collaborative Market Orientation' by Chander Velu, Michael Barrett, Rajiv Kohli, Torsten Oliver Salge


Read more at: Successfully Implementing a Service Business Model
Successfully Implementing a Service Business Model

Successfully Implementing a Service Business Model

26 March 2015

The March 2013 paper on 'Successfully Implementing a Service Business Model in a Manufacturing Firm' by Ivanka Visnjic, Bart van Looy


Read more at: Firm’s characteristics and servitization performance: A bankruptcy perspective
Firm’s characteristics and servitization performance: A bankruptcy perspective

Firm’s characteristics and servitization performance: A bankruptcy perspective

26 March 2015

The May 2013 paper on 'Firm’s characteristics and servitization performance: A bankruptcy perspective' by Ornella Benedettini, Morgan Swink and Andy Neely


Read more at: Business Model Design in an Ecosystem Context
Business Model Design in an Ecosystem Context

Business Model Design in an Ecosystem Context

26 March 2015

The June 2013 paper on 'Business Model Design in an Ecosystem Context' by Claire Weiller and Andy Neely


Read more at: Managing Decision-Making and Cannibalization for Parallel Business Models
Managing Decision-Making and Cannibalization for Parallel Business Models

Managing Decision-Making and Cannibalization for Parallel Business Models

26 March 2015

The July 2013 paper on 'Managing Decision-Making and Cannibalization for Parallel Business Models' by Chander Velu and Philip Stiles