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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Quarterly Newsletter

The Alliance publishes quarterly newsletters, with updates on all its activities as well as details of upcoming events etc.  

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News items

Find out what the Alliance has been working on:

Global Engineering Services Paper Accepted to JOM

Global Engineering Services Paper Accepted to JOM

Andy Neely had a paper accepted for publication in the Journal of Operations Management - Zhang, Y.; Gregory, M.J. and Neely, A.D. (2016) “Global Engineering Services: Shedding Light on Network Capabilities”, Journal of Operations Management, 42–43, March, pp. 80–94.

Global Engineering Services Paper Accepted to JOM - Read More…

RECODE Sandpit

RECODE Sandpit

Mohamed Zaki participated in the RECODE Sandpit on 2nd and 3rd March 2016.

RECODE Sandpit - Read More…

2016 POMS College of Service Operations (CSO) Mini-Conference

2016 POMS College of Service Operations (CSO) Mini-Conference

2016 Production and Operations Management Society (POMS) College of Service Operations Mini-Conference

2016 POMS College of Service Operations (CSO) Mini-Conference - Read More…

President Fox Visits the IfM and Alliance

President Fox Visits the IfM and Alliance

Former President of Mexico, Vicente Fox and his wife Marta Sahagún de Fox visit the IfM and researchers of the Cambridge Service Alliance.

President Fox Visits the IfM and Alliance - Read More…

A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media

A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media

February Paper on 'A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media' by Jessica Wyllie, Benjamin Lucas, Brent Kitchens, Ben Kozary, Mohamed Zaki, and Jamie Carlson

A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media - Read More…

Podcast - Academia and Manufacturing

Podcast - Academia and Manufacturing

Podcast interview with Andy Neely on the importance of academia to the manufacturing landscape.

Podcast - Academia and Manufacturing - Read More…

Webinar - Seven Critical Success Factors in the Shift to Services

Webinar - Seven Critical Success Factors in the Shift to Services

February 2016 Webinar by Dr Veronica Martinez on the recent report: 'Seven Critical Success Factors in the Shift to Services'

Webinar - Seven Critical Success Factors in the Shift to Services - Read More…

Co-creation Workshops at JOSEPHS

Co-creation Workshops at JOSEPHS

Prof Andy Neely, Dr Veronica Martinez, Prof Kathrin Moeslein, Julia Jonas and Katharine Greve launched two workshops in The JOSEPHS Living Lab in Nurenberg, Germany on 4-5 Feb, 2016

Co-creation Workshops at JOSEPHS - Read More…

Manufacturing Analytics Workshop

Manufacturing Analytics Workshop

Mohamed Zaki, Philip Woodall and Andy Neely recently ran a workshop on Manufacturing Analytics: The role of Big Data in the Future of Manufacturing. The workshop was held at the Institute for Manufacturing (IfM) on 1 February 2016 and was funded by the Cambridge Big Data-EPSRC Collaborative Workshops Fund.

Manufacturing Analytics Workshop - Read More…

Video from Veronica Martinez on Servitization

Video from Veronica Martinez on Servitization

In this latest video by Dr Veronica Martinez she explains the need for servitization.

Video from Veronica Martinez on Servitization - Read More…

Career Profile Talk - Dr Mohamed Zaki

Career Profile Talk - Dr Mohamed Zaki

Video - Dr Mohamed Zaki, Alliance Big Data and Analytics research lead, gives a career talk profile to Cambridge Unveristy Press Education department. Find out how he came to research in this area and his background studies.

Career Profile Talk - Dr Mohamed Zaki - Read More…

Data Disruption and New Business Models in the Education Sector

Data Disruption and New Business Models in the Education Sector

Dr Mohamed Zaki discusses data disruption and new business models in the education sector in this blog from the Cambridge University Press Thought Leadership Blog.

Data Disruption and New Business Models in the Education Sector - Read More…

Podcast - Seven Critical Success Factors - Authors Podcast

Podcast - Seven Critical Success Factors - Authors Podcast

Podcast by authors of the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing, including Veronica Martinez, University of Cambridge, Andy Neely, University of Cambridge, Neil Allison, Pearson, Monica Lund, Pearson, Dav Bisessar, IBM, Stewart Leinster-Evans, BAE Systems, Graham Pennington, BAE Systems and Daniel Smith, Zoetis.

Podcast - Seven Critical Success Factors - Authors Podcast - Read More…

Podcast on Seven Critical Success Factors

Podcast on Seven Critical Success Factors

Individual Podcasts from Professor Andy Neely and Dr Veronica Martinez on the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing

Podcast on Seven Critical Success Factors - Read More…

Seven Critical Success Factors in the Shift to Services

Seven Critical Success Factors in the Shift to Services

Latest Executive Briefing on Critical Success Factors in the Shift to Services, by Veronica Martinez, Andy Neely, Florian Urmetzer, Neil Allison, Monica Lund, Dav Bisessar, Thomas Bucklar, Stewart Leinster-Evans, Graham Pennington and Daniel Smith

Seven Critical Success Factors in the Shift to Services - Read More…

Customer Experience Management and Big Data Workshop

Customer Experience Management and Big Data Workshop

1st Academic-Practitioner Research with Impact Workshop 'Customer Experience Management (CEM) and Big Data'

Customer Experience Management and Big Data Workshop - Read More…

Why Do Servitized Firms Fail - A Risk-Based Expanation

Why Do Servitized Firms Fail - A Risk-Based Expanation

The December paper 'Why Do Servitized Firms Fail - A Risk-Based Explanation' by Ornella Benedettini, Andy Neely and Morgan Swink

Why Do Servitized Firms Fail - A Risk-Based Expanation - Read More…

Webinar - A Transition Towards a Data-Driven Business Model

Webinar - A Transition Towards a Data-Driven Business Model

In the latest Webinar from the Alliance, Mohamed Zaki the recent report from the Alliance, 'Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry'.

Webinar - A Transition Towards a Data-Driven Business Model - Read More…

December 2015 Newsletter

December 2015 Newsletter

The December 2015 Newsletter released from the Alliance.

December 2015 Newsletter - Read More…

New Workshop Announcement - Manufacturing Analytics

Workshop on 'Manufacturing Analytics: The role of Big Data in the Future of Manufacturing' 1 February 2016, IfM, University of Cambridge

New Workshop Announcement - Manufacturing Analytics - Read More…

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems

The November 2015 paper on 'Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems' by Chander Velu

Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems - Read More…

Webinar - November - How Industry Evolution and Conditions affect Servitization

Webinar - November - How Industry Evolution and Conditions affect Servitization

Webinar given by Prof Ivanka Visnjic on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services'

Webinar - November - How Industry Evolution and Conditions affect Servitization - Read More…

Webinar on Re-Distributing the Future of Consumer Goods

Webinar on Re-Distributing the Future of Consumer Goods

11 November 2015 - Webinar from the RECODE network team on Re-Distributing the Future of Consumer Goods

Webinar on Re-Distributing the Future of Consumer Goods - Read More…

Industry Conditions and Product Firms’ Choice to Offer Services

Industry Conditions and Product Firms’ Choice to Offer Services

The October 2015 paper on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services?' by Ivanka Visnjic, Sam Arts & Dimo Ringov.

Industry Conditions and Product Firms’ Choice to Offer Services - Read More…

Conference Summary - Creating Value Through Customer Services: in a world of data enabled ecosystems

Conference Summary - Creating Value Through Customer Services: in a world of data enabled ecosystems

At our Industry Day Conference, 'Creating Value Through Customer Services: in a world of data enabled ecosystems', we asked our three guest speakers from industry, three of our own senior researchers, and Professor Andy Neely, Director of the Alliance and head of the IfM, to give some smart tips of how to ensure you take your customers and your staff on your service offering journey.

Conference Summary - Creating Value Through Customer Services: in a world of data enabled ecosystems - Read More…

Webinar - Shift to Services in the Animal Health Industry

Webinar - Shift to Services in the Animal Health Industry

12 October 2015 - Making and Sustaining the Shift to Services in the Animal Health Industry - Dr Veronica Martinez

Webinar - Shift to Services in the Animal Health Industry - Read More…

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Ecosystems Strategy One Day Course

Feb 05, 2019

IfM, Cambridge

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