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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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Quarterly Newsletter

The Alliance publishes quarterly newsletters, with updates on all its activities as well as details of upcoming events etc.  

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News items

Find out what the Alliance has been working on:

Webinar - Supplying Innovation - Jingchen Hou

Webinar - Supplying Innovation - Jingchen Hou

Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain - Jingchen Hou, Cambridge Service Alliance, and Keith Wishart, IBM

Webinar - Supplying Innovation - Jingchen Hou - Read More…

RECDODE Network - Big Data Ecosystem in Re-distributed Manufacturing

RECDODE Network - Big Data Ecosystem in Re-distributed Manufacturing

The final report from this 9-month feasibility study is now available, which seeks to address the key research question: 'How can big data impact redistributed manufacturing in the consumer goods industry?'

RECDODE Network - Big Data Ecosystem in Re-distributed Manufacturing - Read More…

Jingchen Hou Comment Piece on Supplying Innovation

Jingchen Hou Comment Piece on Supplying Innovation

In a comment on the University Research Site Jinchen Hou comments on how members of complex supply chains can form alliances, in order to unlock the innovation that’s often hiding within individual companies

Jingchen Hou Comment Piece on Supplying Innovation - Read More…

Engineering Services - Unpacking Value Exchange

Engineering Services - Unpacking Value Exchange

April paper on 'Engineering Services: Unpacking Value Exchange', by Florian Urmetzer, Andy Neely, Veronica Martinez

Engineering Services - Unpacking Value Exchange - Read More…

Community of Interest Meeting - April - 'Ecosystems'

Community of Interest Meeting - April - 'Ecosystems'

Details of the April 2016 Community of Interest Meeting, which was held in Cambridge on the topic of 'Ecosystems: different types of ecosystems and difference in best practice'.

Community of Interest Meeting - April - 'Ecosystems' - Read More…

Enabling the 4th Industrial Revolution

Enabling the 4th Industrial Revolution

Article by Andy Neely appears in Field Service News, Issue 11, March/April 2016

Enabling the 4th Industrial Revolution - Read More…

Podcast Interview - Supplying Innovation: unlocking innovative behaviours in the supply chain

Podcast Interview - Supplying Innovation: unlocking innovative behaviours in the supply chain

Interview with author, Jinchen Hou, on the white paper 'Supplying Innovation: unlocking innovative behaviours in the supply chain', co-authored with IBM.

Podcast Interview - Supplying Innovation: unlocking innovative behaviours in the supply chain - Read More…

JOM Paper Published on Global Engineering Services

JOM Paper Published on Global Engineering Services

Global Engineering Services: Shedding Light on Network Capabilities was published in a special issue on Professional Service Operations Management (PSOM)

JOM Paper Published on Global Engineering Services - Read More…

Supplying Innovation - Unlocking Behaviours in the Supply Chain

Supplying Innovation - Unlocking Behaviours in the Supply Chain

March Paper on 'Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain', by Jingchen Hou, Keith Wishart, Jonathan Baker-Brian, Claire Vine

Supplying Innovation - Unlocking Behaviours in the Supply Chain - Read More…

Industry Day Conference - Growing Services in age of Digital Disruption

Industry Day Conference - Growing Services in age of Digital Disruption

Industry conference on 'Growing your service business in an age of digital disruption', held during Cambridge Service Week 2016, on Tuesday 11 October 2016, Moller Centre, Cambridge, UK

Industry Day Conference - Growing Services in age of Digital Disruption - Read More…

Webinar - Analysis of Health Service Stakeholder Networks: Insights from Social Media

Webinar - Analysis of Health Service Stakeholder Networks: Insights from Social Media

Webinar from 14 March 2016 - A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media - by Benjamin Lucas

Webinar - Analysis of Health Service Stakeholder Networks: Insights from Social Media - Read More…

Global Engineering Services Paper Accepted to JOM

Global Engineering Services Paper Accepted to JOM

Andy Neely had a paper accepted for publication in the Journal of Operations Management - Zhang, Y.; Gregory, M.J. and Neely, A.D. (2016) “Global Engineering Services: Shedding Light on Network Capabilities”, Journal of Operations Management, 42–43, March, pp. 80–94.

Global Engineering Services Paper Accepted to JOM - Read More…

RECODE Sandpit

RECODE Sandpit

Mohamed Zaki participated in the RECODE Sandpit on 2nd and 3rd March 2016.

RECODE Sandpit - Read More…

2016 POMS College of Service Operations (CSO) Mini-Conference

2016 POMS College of Service Operations (CSO) Mini-Conference

2016 Production and Operations Management Society (POMS) College of Service Operations Mini-Conference

2016 POMS College of Service Operations (CSO) Mini-Conference - Read More…

President Fox Visits the IfM and Alliance

President Fox Visits the IfM and Alliance

Former President of Mexico, Vicente Fox and his wife Marta Sahagún de Fox visit the IfM and researchers of the Cambridge Service Alliance.

President Fox Visits the IfM and Alliance - Read More…

A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media

A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media

February Paper on 'A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media' by Jessica Wyllie, Benjamin Lucas, Brent Kitchens, Ben Kozary, Mohamed Zaki, and Jamie Carlson

A Small-scale Analysis of Health Service Stakeholder Networks: Insights from Social Media - Read More…

Podcast - Academia and Manufacturing

Podcast - Academia and Manufacturing

Podcast interview with Andy Neely on the importance of academia to the manufacturing landscape.

Podcast - Academia and Manufacturing - Read More…

Webinar - Seven Critical Success Factors in the Shift to Services

Webinar - Seven Critical Success Factors in the Shift to Services

February 2016 Webinar by Dr Veronica Martinez on the recent report: 'Seven Critical Success Factors in the Shift to Services'

Webinar - Seven Critical Success Factors in the Shift to Services - Read More…

Co-creation Workshops at JOSEPHS

Co-creation Workshops at JOSEPHS

Prof Andy Neely, Dr Veronica Martinez, Prof Kathrin Moeslein, Julia Jonas and Katharine Greve launched two workshops in The JOSEPHS Living Lab in Nurenberg, Germany on 4-5 Feb, 2016

Co-creation Workshops at JOSEPHS - Read More…

Manufacturing Analytics Workshop

Manufacturing Analytics Workshop

Mohamed Zaki, Philip Woodall and Andy Neely recently ran a workshop on Manufacturing Analytics: The role of Big Data in the Future of Manufacturing. The workshop was held at the Institute for Manufacturing (IfM) on 1 February 2016 and was funded by the Cambridge Big Data-EPSRC Collaborative Workshops Fund.

Manufacturing Analytics Workshop - Read More…

Video from Veronica Martinez on Servitization

Video from Veronica Martinez on Servitization

In this latest video by Dr Veronica Martinez she explains the need for servitization.

Video from Veronica Martinez on Servitization - Read More…

Career Profile Talk - Dr Mohamed Zaki

Career Profile Talk - Dr Mohamed Zaki

Video - Dr Mohamed Zaki, Alliance Big Data and Analytics research lead, gives a career talk profile to Cambridge Unveristy Press Education department. Find out how he came to research in this area and his background studies.

Career Profile Talk - Dr Mohamed Zaki - Read More…

Data Disruption and New Business Models in the Education Sector

Data Disruption and New Business Models in the Education Sector

Dr Mohamed Zaki discusses data disruption and new business models in the education sector in this blog from the Cambridge University Press Thought Leadership Blog.

Data Disruption and New Business Models in the Education Sector - Read More…

Podcast - Seven Critical Success Factors - Authors Podcast

Podcast - Seven Critical Success Factors - Authors Podcast

Podcast by authors of the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing, including Veronica Martinez, University of Cambridge, Andy Neely, University of Cambridge, Neil Allison, Pearson, Monica Lund, Pearson, Dav Bisessar, IBM, Stewart Leinster-Evans, BAE Systems, Graham Pennington, BAE Systems and Daniel Smith, Zoetis.

Podcast - Seven Critical Success Factors - Authors Podcast - Read More…

Podcast on Seven Critical Success Factors

Podcast on Seven Critical Success Factors

Individual Podcasts from Professor Andy Neely and Dr Veronica Martinez on the 'Seven Critical Success Factors in the Shift to Services' Executive Briefing

Podcast on Seven Critical Success Factors - Read More…

Seven Critical Success Factors in the Shift to Services

Seven Critical Success Factors in the Shift to Services

Latest Executive Briefing on Critical Success Factors in the Shift to Services, by Veronica Martinez, Andy Neely, Florian Urmetzer, Neil Allison, Monica Lund, Dav Bisessar, Thomas Bucklar, Stewart Leinster-Evans, Graham Pennington and Daniel Smith

Seven Critical Success Factors in the Shift to Services - Read More…

Customer Experience Management and Big Data Workshop

Customer Experience Management and Big Data Workshop

1st Academic-Practitioner Research with Impact Workshop 'Customer Experience Management (CEM) and Big Data'

Customer Experience Management and Big Data Workshop - Read More…

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