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At the forefront of service transformation in the digital era

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Find out what the Alliance has been working on:

December 2014 Community of Interest

December 2014 Community of Interest

The December 2014 Community of Interest Meeting - on Service Metrics.

December 2014 Community of Interest - Read More…

A Classification Model for Product-Service Offerings

A Classification Model for Product-Service Offerings

The December 2014 Monthly Paper on 'A Classification Model for Product Service Offerings', by Paolo Gaiardelli, Barbara Resta, Veronica Martinez, Oberto Pinto, Pavel Ablores

A Classification Model for Product-Service Offerings - Read More…

December 2014 Newsletter

December 2014 Newsletter

The Cambridge Service Alliance's December 2014 Newsletter release.

December 2014 Newsletter - Read More…

Service Innovation Programme in Doha

Service Innovation Programme in Doha

The Service Innovation course was run in Doha, Nov 2014, for the Qatar Leadership Centre.

Service Innovation Programme in Doha - Read More…

November Webinar - B2C Lock-in Effect

November Webinar - B2C Lock-in Effect

November 2014 Webinar - on the Business-to Consumer Lock-in Effect, by Marcus Eurich.

November Webinar - B2C Lock-in Effect - Read More…

Urbanise Conference Panelist

Urbanise Conference Panelist

Mohamed Zaki was one of the panelists at a recent Urbanise conference.

Urbanise Conference Panelist - Read More…

Impact of Firm Characteristics on Survival

Impact of Firm Characteristics on Survival

The October 2014 Paper on 'Impact of Firm Characteristics on Survivial: an empirical analysis in the context of service strategies' by Ornella Benedettini, Morgan Swink and Andy Neely

Impact of Firm Characteristics on Survival - Read More…

Big Data Presentation to the National Virtual Incubator Network

Big Data Presentation to the National Virtual Incubator Network

Alliance Senior Researcher, Mohamed Zaki, presented at the UK-wide NVI Network event, which explored how Big Data is offering key insights and emerging trends in data which is being used for medical and business innovation.

Big Data Presentation to the National Virtual Incubator Network - Read More…

Launch of the Cambridge Service Design executive programme

On the 14 October 2014, we launched The Service Design Programme: making the shift to services.

Launch of the Cambridge Service Design executive programme - Read More…

Service Business Model Innovation

Service Business Model Innovation

Andy Neely gave a speech on Service Business Model Innovation at the Royal Society during a seminar organised jointly by BAE Systems and the Economic and Social Research Council.

Service Business Model Innovation - Read More…

Webinar recording - Industrial Transformation Towards Service Logic

Webinar recording - Industrial Transformation Towards Service Logic

Anna Viljakainen discusses her research paper 'Industry Transformation Towards Service Logic: A Business Model Approach' in this partner Webinar series.

Webinar recording - Industrial Transformation Towards Service Logic - Read More…

A Blueprint for the Next Generation Organisation

A Blueprint for the Next Generation Organisation

The September 2014 Paper on 'A Blueprint for the Next Generation Organisation: Reconciling agility, efficiency, and purpose' by Jonathan Trevor and Peter Williamson

A Blueprint for the Next Generation Organisation - Read More…

Mohamed presents at NEMODE session at BAM 2014

Mohamed Zaki was invited by EPSRC Nemode to participate and present the data driven business model work at Technologies and Business Models in data-intensive economies session, of the British Academy of Management (BAM) Conference, held in Belfast in September

Mohamed presents at NEMODE session at BAM 2014 - Read More…

Business-to-Consumer Lock-in Effect

Business-to-Consumer Lock-in Effect

The August 2014 Paper on 'The Business-to-Consumer Lock-in Effect' by Markus Eurich and Michael Burtscher

Business-to-Consumer Lock-in Effect - Read More…

Small Details that Make Big Differences

Small Details that Make Big Differences

June 2014 Paper on 'Small Details that Make Big Differences: a radical approach to consumption experience as a firm’s differentiating strategy' by Ruth Bolton, Anders Gustafsson, Janet McColl-Kennedy, Nancy Sirianni, David Tse

Small Details that Make Big Differences - Read More…

Optimising Asset Management within Complex Service Networks: The Role of Data

Optimising Asset Management within Complex Service Networks: The Role of Data

The May 2014 Paper on 'Optimising Asset Management within Complex Service Networks: The Role of Data' by Mohamed Zaki and Andy Neely

Optimising Asset Management within Complex Service Networks: The Role of Data - Read More…

April Paper: Effects of Social Capital on Risks Taken by Suppliers

April Paper: Effects of Social Capital on Risks Taken by Suppliers

Case Studies: Analysing the Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts

April Paper: Effects of Social Capital on Risks Taken by Suppliers - Read More…

Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts

Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts

The April 2014 Paper on 'Case Studies: Analysing the Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts' by Jingchen Hou and Andy Neely

Effects of Social Capital on Risks Taken by Suppliers in Outcome-Based Contracts - Read More…

A Taxonomy of Data-driven Business Models used by Start-up Firms

A Taxonomy of Data-driven Business Models used by Start-up Firms

The March 2014 Paper on 'Big Data for Big Business? A Taxonomy of Data-driven Business Models used by Start-up Firms' by Philipp Max Hartmann, Mohamed Zaki, Niels Feldmann and Andy Neely

A Taxonomy of Data-driven Business Models used by Start-up Firms - Read More…

Surviving in the Higher Education Market Place

Surviving in the Higher Education Market Place

Surviving in the higher education market place with better business models In a new podcast Professor Andy Neely, Director of the Cambridge Service Alliance, University of Cambridge talks about MOOCS – Massive Open Online Courses

Surviving in the Higher Education Market Place - Read More…

Product Safety in a World of Services: Through-Life Accountability

Product Safety in a World of Services: Through-Life Accountability

The February 2014 Paper on 'Product Safety in a World of Services: Through-Life Accountability' by Peter Fielder, Adrian Roper, Bill Walby, Joe Fuse, Andy Neely and Chris Pearson

Product Safety in a World of Services: Through-Life Accountability - Read More…

Designing Competitive Service Models'

Designing Competitive Service Models'

The January 2014 Paper on 'Designing Competitive Service Models' by Veronica Martinez and Trevor Turner

Designing Competitive Service Models' - Read More…

Industry transformation towards service logic

Industry transformation towards service logic

The December 2013 Paper on 'Industry transformation towards service logic: A business model approach' by Anna Viljakainen, Marja Toivonen and Maiju Aikala

Industry transformation towards service logic - Read More…

The Servitization of Germany: An International Comparison

The Servitization of Germany: An International Comparison

The November 2013 Paper on 'The Servitization of Germany: An International Comparison' by Andy Neely

The Servitization of Germany: An International Comparison - Read More…

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