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Cambridge Service Alliance

developing new understanding and approaches to complex service systems

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News

Quarterly Newsletter

The Alliance publishes quarterly newsletters, with updates on all its activities as well as details of upcoming events etc.  

You can sign up to receive the newsletter here.

News items

Find out what the Alliance has been working on:

Facilitating Co-creation in Living Labs

Facilitating Co-creation in Living Labs

On 20th April, Katharina Greve delivered a presentation on ‘Facilitating Co-creation in Living Labs’ at Carlo Cattaneo University (LIUC) in Castellanza, Italy.

Facilitating Co-creation in Living Labs - Read More…

Cambridge Service Alliance hosts the Service Community Event

Cambridge Service Alliance hosts the Service Community Event

The Cambridge Service Alliance hosted the 'Service Community Event' on the 19th April, where service professionals shared their experiences on a wide range of service topics.

Cambridge Service Alliance hosts the Service Community Event - Read More…

 How Can Hackathons Accelerate Corporate Innovation?

How Can Hackathons Accelerate Corporate Innovation?

April paper on 'How Can Hackathons Accelerate Corporate Innovation?' by Myrna Flores, Matic Golob, Doroteja Maklin, Martin Herrera, Christopher Tucci, Ahmed Al-Ashaab, Leon Williams, Adriana Encinas, Veronica Martinez, Mohamed Zaki, Lourdes Sosa & Karina Flores Pineda

How Can Hackathons Accelerate Corporate Innovation? - Read More…

CEMEX Lighthouse Session

CEMEX Lighthouse Session

Dr Mohamed Zaki has been invited to the first CEMEX Lighthouse session

CEMEX Lighthouse Session - Read More…

March Paper - A Service Network Perspective to Evaluate Service Matching in Early Design

March Paper - A Service Network Perspective to Evaluate Service Matching in Early Design

March paper on 'A Service Network Perspective to Evaluate Service Matching in Early Design' by Federico Barravecchia, Fiorenzo Franceschini, Luca Mastrogiacomo

March Paper - A Service Network Perspective to Evaluate Service Matching in Early Design - Read More…

Webinar - Does Buyers' Dependence translate into Financial Performance?

Webinar - Does Buyers' Dependence translate into Financial Performance?

12 March 2018 - Does buyers’ dependence translate into financial performance? An empirical analysis of manufacturer-service provider relationships - Ornella Benedettini

Webinar - Does Buyers' Dependence translate into Financial Performance? - Read More…

March 2018 Newsletter

March 2018 Newsletter

Find out about the new membership model and our new Alliance Partner as well as other news from the Service Alliance in this new edition of the newsletter.

March 2018 Newsletter - Read More…

CEMEX join the Alliance as a Gold Member

CEMEX join the Alliance as a Gold Member

We are delighted to announce that CEMEX has joined the Cambridge Service Alliance as a Gold Member under the Alliance's new Membership Model.

CEMEX join the Alliance as a Gold Member - Read More…

High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach

High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach

February Paper on High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach by Tim Pearce, Mohamed Zaki, Alexandra Brintrup, Andy Neely

High-Quality Prediction Intervals for Deep Learning: A Distribution-Free, Ensembled Approach - Read More…

CDBB Award to Mohamed Zaki and Ben Lucas

Ben Lucas and Mohamed Zaki have been awarded one of the Mini-Projects funded from the Centre for Digital Built Britain. The project is on ancillary sensing for building information modelling.

CDBB Award to Mohamed Zaki and Ben Lucas - Read More…

CEMEX Hackathon in Cambridge

CEMEX Hackathon in Cambridge

Dr Myrna Flores, from CEMEX, reports on the the first CEMEX Hackathon in Cambridge, in which members of the Alliance staff took part. It was a successful example of Open and Lean Innovation best practices.

CEMEX Hackathon in Cambridge - Read More…

Webinar - Digital Business Transformation and Strategy

Webinar - Digital Business Transformation and Strategy

Webinar on 'Digital Business Transformation and Strategy: What do we know so far?' by Mariam Helmy Ismail Abdelaal

Webinar - Digital Business Transformation and Strategy - Read More…

Smart Cities Expedition Leader Interviews Katharina Greve

Smart Cities Expedition Leader Interviews Katharina Greve

Smart Cities Expedition storyteller interviews Katharina Greve on her research into Living Labs and Co-Creation.

Smart Cities Expedition Leader Interviews Katharina Greve - Read More…

Wearable Sensor Technology and Business

Wearable Sensor Technology and Business

Contextually Defined Postural Markers Reveal Who’s in Charge: Evidence from Small Teams Collected with Wearable Sensors by Julius Dietzel, R. Elena Francu, Benjamin Lucas, and Mohamed Zaki

Wearable Sensor Technology and Business - Read More…

Webinar - Big Data Analytics Architecture for Businesses

Webinar - Big Data Analytics Architecture for Businesses

15 January 2018 - Big Data Analytics Architecture for Businesses - Open Source Perspective - Kerem Kayabay, Mert Golkalp, Mohamed Zaki

Webinar - Big Data Analytics Architecture for Businesses - Read More…

December Paper - Buyers Dependence and Financial Performance

December Paper - Buyers Dependence and Financial Performance

December 2017 Paper by Ornella Benedettini and Andy Neely on 'Does buyers’ dependen­­ce translate into financial performance? An empirical analysis of manufacturer-service provider relationships­­'

December Paper - Buyers Dependence and Financial Performance - Read More…

Webinar - Outcome-oriented Contracts and Outsourcing relationships

Webinar - Outcome-oriented Contracts and Outsourcing relationships

Webinar by Florian Urmetzer on 'Using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships', held on 11 December 2017

Webinar - Outcome-oriented Contracts and Outsourcing relationships - Read More…

December 2017 Newsletter

December 2017 Newsletter

Find out about the Service Week events and other news from the Service Alliance in this new edition of the newsletter

December 2017 Newsletter - Read More…

Government announces new Centre for Digital Built Britain at Cambridge

Government announces new Centre for Digital Built Britain at Cambridge

The Government have today announced £5.4 million in funding to enable the launch of a centre of excellence in Cambridge to champion the digital revolution in the built environment. The Centre is part of a landmark government-led investment in growing the UK’s construction sector.

Government announces new Centre for Digital Built Britain at Cambridge - Read More…

Digital Business Transformation and Strategy

Digital Business Transformation and Strategy

November Paper by Mariam H. Ismail, Mohamed Khater, Mohamed Zaki on 'Digital Business Transformation and Strategy: What do we know so far?'

Digital Business Transformation and Strategy - Read More…

November Webinar - A System Perspective on Business Model Evolution

November Webinar - A System Perspective on Business Model Evolution

Webinar by Chander Velu on 'A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India'

November Webinar - A System Perspective on Business Model Evolution - Read More…

Thought Leadership Conference at the University of Queensland

Thought Leadership Conference at the University of Queensland

Dr Mohamed Zaki was one of 65 international scholars that has been invited to participate in the Thought Leadership Conference entitled 'Theorizing beyond the horizon: Service research in 2050' which took place in the University of Queensland, Brisbane, Australia from November 3-5, 2017.

Thought Leadership Conference at the University of Queensland - Read More…

Video - What is the Shift to Services Executive Course all about?

Video - What is the Shift to Services Executive Course all about?

In this video Florian Urmetzer explains the benefits of attending the Alliance's two-day executive programme - Shift to Services

Video - What is the Shift to Services Executive Course all about? - Read More…

October Paper - Big Data Analytics Architecture for Businesses

October Paper - Big Data Analytics Architecture for Businesses

The October Monthly Paper from the Cambridge Service Alliance, on 'Big Data Analytics Architecture for Businesses, by Mert Onuralp Gökalp, Kerem Kayabay, Mohamed Zaki, Altan Koçyiğit, P. Erhan Eren, and Andy Neely

October Paper - Big Data Analytics Architecture for Businesses - Read More…

Article on Service Week 2017 in London Evening Standard

Article on Service Week 2017 in London Evening Standard

Anthony Hilton, of the London Evening Standard, attended our Service Week 2017 Industry Day event, and wrote about one of the keynote speakers, from Alibaba, in a recent article.

Article on Service Week 2017 in London Evening Standard - Read More…

Webinar - Barriers and Facilitators to Incident Reporting

Webinar - Barriers and Facilitators to Incident Reporting

2 October 2017 - Barriers and Facilitators to Incident Reporting in Servitized Manufacturers - Chara Makri

Webinar - Barriers and Facilitators to Incident Reporting - Read More…

Outcome-oriented contracts in logistics outsourcing relationships

Outcome-oriented contracts in logistics outsourcing relationships

September Paper by Torsten Steinbach, Carl Marcus Wallenburg and Florian Urmetzer, on using outcome-oriented contracts to foster performance improvements in logistics outsourcing relationships.

Outcome-oriented contracts in logistics outsourcing relationships - Read More…

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