News

Latest Executive Briefing on Critical Success Factors in the Shift to Services, by Veronica Martinez, Andy Neely, Florian Urmetzer, Neil Allison, Monica Lund, Dav Bisessar, Thomas Bucklar, Stewart Leinster-Evans, Graham Pennington and Daniel SmithA new Executive Briefing from the Alliance, 'Seven Critical Success Factors in the Shift to Services’, …

11 January 2016 - Innovating Your Business Model: The Capability Assessment Tool - Professor Andy Neely Making the shift to service and solutions often involves business model innovation. In this webinar Andy Neely revisits original research conducted by the Cambridge Service Alliance which set out to answer the question - 'what capabilities do fi…

'From Processes to Promise: How complex service providers use business model innovation to deliver sustainable growth' - White Paper released at Service Week, 21 September 2011.Executive Summary:The ‘pure’ service sector represents three quarters of the developed world’s economy. Forty per cent of manufacturing firms sell services as well as produc…

The December paper 'Why Do Servitized Firms Fail - A Risk-Based Explanation' by Ornella Benedettini, Andy Neely and Morgan Swink'Why Do Servitized Firms Fail? A Risk-Based Explanation’Ornella Benedettini, Andy Neely, Morgan SwinkA major challenge for product manufacturers that move towards service provision is to understand  the attendant risk cons…

In the latest Webinar from the Alliance, Mohamed Zaki the recent report from the Alliance, 'Moving Towards a Data-Driven Business Model (DDBM) in the Online Newspaper Publishing Industry'.Case Study - A Transition Towards a Data-Driven Business Model (DDBM)- Dr Mohamed ZakiThis webinar from the Cambridge Service Alliance discusses the recent report…

The December 2015 Newsletter released from the Alliance.To view the Whole Newsletter Click here.In this issue:•December 2015 Newsletter•SERVICE WEEK 2015•Summary Podcast of Service Week 2015•Rolls Royce Keynote at Service Week 2015•ABB Keynote at Service Week 2015•Zoetis Keynote at Service Week 2015•Andy Neely talks about Service Week 2015•Academic…

Workshop on 'Manufacturing Analytics: The role of Big Data in the Future of Manufacturing' 1 February 2016, IfM, University of CambridgeMohamed Zaki, Philip Woodall and Andy Neely have been awarded a fund from Cambridge Big Data-EPSRC Collaborative Workshops Fund to run workshop about Manufacturing Analytics: The role of Big Data in the Future of …

Mohamed Zaki presented at the Rustat Confernece on Big Data on 30 September 2015.Mohamed Zaki recently gave a keynote speech at a Rustat Conference on Big Data. At the conference a group of experts from academia, government and industry addressed the opportunities and challenges presented by Big Data. The meeting was held with the collaboration of …

This White Paper is based on a discussion paper and a feedback process that arose from the Cambridge Service Science, Management and Engineering Symposium, held in July 2007. Overall, more than 150 people contributed to the symposium and the two documents. [Report]'Succeeding through Service Innovation: a service perspective for education, research…

12 October 2015 - Making and Sustaining the Shift to Services in the Animal Health Industry - Dr Veronica MartinezIn this Webinar Veronica discussed her paper in which the authors explored the steps and practices regarding management of the shift to services in the context of the animal health industry. The research findings of this study show that…

The November 2015 paper on 'Knowledge Management Capabilities of Lead Firms in Innovation Ecosystems' by Chander VeluRecently the locus of competition and innovation has started to shift from the individual firm to firms working together as an ecosystem. One of the key challenges for firms operating in such an ecosystems is to manage knowledge in o…

Webinar given by Prof Ivanka Visnjic on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services'The Webinar discussed the paper from the Alliance, where the authors study the industry conditions that prompt product firms to offer services, distinguishing between services performed on products (product-oriented) and…

11 November 2015 - Webinar from the RECODE network team on Re-Distributing the Future of Consumer GoodsWebinar on Redistributing the Future of Consumer Goods In a recent Webinar to the DISRUPTIVE INNOVATION FESTIVAL members of the Network of Consumer Goods, Big Data and Re-distributed Manufacturing (RECODE) discussed the different perspectives of R…

The October 2015 paper on 'How Do Industry Evolution and Industry Conditions Prompt Product Firms to Offer Services?' by Ivanka Visnjic, Sam Arts & Dimo Ringov.[Download Paper]Product companies are increasingly offering different types of services. Companies choose this strategy, often called servitization, when they face several challenges in the…

At our Industry Day Conference, 'Creating Value Through Customer Services: in a world of data enabled ecosystems', we asked our three guest speakers from industry, three of our own senior researchers, and Professor Andy Neely, Director of the Alliance and head of the IfM, to give some smart tips of how to ensure you take your customers and your sta…