News

Dr Mohamed Zaki has been invited to the first CEMEX Lighthouse session Dr Mohamed Zaki has been invited to the first CEMEX Lighthouse session on 9th April to introduce the Cambridge Service Alliance engagement program to CEMEX global networks. Mohamed spoke about the key trends of service innovation and digital enablement. 

In this paper, Ornella and Andy present the validation of a revised conceptual framework of ‘service transition’ that re-interprets the adoption of advanced services by manufacturing firms as a progressive expansion, rather than a shift or migration, of the offering. Thispaperseeksempiricalvalidationofarevisedconceptualframework of‘servicetransitio…

Dr Florian Urmetzer presented the new aspects of ecosystem mapping and value exchange at the Institute for Manufacturing Briefing DayDr Florian Urmetzer presented the new aspects of ecosystem mapping and value exchange at the Institute for Manufacturing Briefing Day. Please let us know if you would like to know about ecosystem mapping and value exc…

Tim Pearce will be attending the 35th International Conference on Machine Learning (ICML 2018). Tim is also attending a workshop, part of the conference, and presenting his work on 'Bayesian Inference with Anchored Ensembles of Neural Networks, and Application to Reinforcement Learning'.Tim will be attending the 35th International Conference on Mac…

May Paper on 'Enabling Digital Transformation: An Analysis Framework' by Thayla Zomer, Andy Neely and Veronica MartinezEmbracing the opportunities offered by digitalisation is one of the main challenges and priorities for contemporary firms. The transformation of business processes to take advantage of new digital technologies, however, is a comple…

Our May Webinar on 'A Service Network Perspective to Evaluate Service Matching in Early Design' by Federico BarravecchiaTypically, companies struggle to differentiate their offer from others in a crowded market and new service-oriented strategies are often proposed to gain a competitive advantage. This paper introduces the concept of service networ…

9 April 2018 - Wearable Sensor Technology and Business, by Benjamin LucasThis Webinar presents the December 2017 paper on wearable sensor technology and business. Wearable sensor technology presents businesses with compelling opportunities to shed new light on human behavioural processes, within the broader spheres of ubiquitous computing and the i…

On 20th April, Katharina Greve delivered a presentation on ‘Facilitating Co-creation in Living Labs’ at Carlo Cattaneo University (LIUC) in Castellanza, Italy.Living labs are gaining popularity as a new platform for companies to engage with customers in a process of co-creation to understand both existing and emerging user needs. However, facilitat…

The Cambridge Service Alliance hosted the 'Service Community Event' on the 19th April, where service professionals shared their experiences on a wide range of service topics.Dr Florian Urmetzer ran a workshop on ‘Service transformation and ecosystem mapping’ and Dr Mohamed Zaki spoke about ‘Impact of Big Data and Machine Learning technologies on de…

April paper on 'How Can Hackathons Accelerate Corporate Innovation?' by Myrna Flores, Matic Golob, Doroteja Maklin, Martin Herrera, Christopher Tucci, Ahmed Al-Ashaab, Leon Williams, Adriana Encinas, Veronica Martinez, Mohamed Zaki, Lourdes Sosa & Karina Flores PinedaGrowing their popularity amongst entrepreneurial individuals as well as larger org…

March paper on 'A Service Network Perspective to Evaluate Service Matching in Early Design' by Federico Barravecchia, Fiorenzo Franceschini, Luca MastrogiacomoTypically, companies struggle to differentiate their offer from others in a crowded market and new service-oriented strategies are often proposed to gain a competitive advantage. This paper i…

New Membership Model launched for the Alliance.For 2018 the Cambridge Service Alliance has launched a new model for membership. Organisations now have a choice of membership levels with which to engage with the Alliance. There is the top level of Gold membership, which allow organisations to be directly involved in the shape Alliance research takes…

12 March 2018 - Does buyers’ dependence translate into financial performance? An empirical analysis of manufacturer-service provider relationships - Ornella BenedettiniIn this Webinar Ornella Benedettini discusses her Alliance paper titled: 'Does buyers’ dependen­­ce translate into financial performance? An empirical analysis of manufacturer-servic…

Find out about the new membership model and our new Alliance Partner as well as other news from the Service Alliance in this new edition of the newsletter.March 2018 Newsletter Contents: In this IssueNew Membership Model for the AllianceCEMEX join the Alliance as a Gold MemberAlliance 2018 Research ProgrammeCEMEX visit the AllianceCEMEX Hackathon- …

We are delighted to announce that CEMEX has joined the Cambridge Service Alliance as a Gold Member under the Alliance's new Membership Model.About CEMEXCEMEX is a global building materials company that provides high-quality products and reliable service to customers and communities in more than 50 countries throughout the world, and maintains trade…