skip to content
Home

Cambridge Service Alliance

At the forefront of service transformation in the digital era
 

News Subscribe to News

Read more at: Mexican Forum for the Business Transformation
Mexican Forum for the Business Transformation

Mexican Forum for the Business Transformation

10 August 2018

Veronica Martinez was invited as keynote speaker at the Mexican Forum for the Business Transformation.

Read more at: Blockchain in Customer Service Management
Blockchain in Customer Service Management

Blockchain in Customer Service Management

9 August 2018

Caterpillar Presentation of Blockchain Results: Feasibility and Cost Analysis

Read more at: Report: The Potential of Servitisation and other forms of Product-Service Provision for EU SMEs
Report: The Potential of Servitisation and other forms of Product-Service Provision for EU SMEs

Report: The Potential of Servitisation and other forms of Product-Service Provision for EU SMEs

24 July 2018

This study provides an evidence base to the European Commission and supports SMEs in seizing the opportunities of servitisation.

Read more at: Through-life engineering services – Adding business value through a common framework – Guide
Through-life engineering services – Adding business value through a common framework – Guide

Through-life engineering services – Adding business value through a common framework – Guide

24 July 2018

This Publicly Available Specification (PAS) offers guidance to leaders of the UK industry that may enable manufacturing and solution providers in all sectors to win business, gain market share, generate revenue, and earn profits from the application of through-life engineering services (TES).

Read more at: July Paper on 'Coopetition and Business Models' by Chander Velu
July Paper on 'Coopetition and Business Models' by Chander Velu

July Paper on 'Coopetition and Business Models' by Chander Velu

23 July 2018

July Paper on 'Coopetition and Business Models' by Chander Velu

Read more at: July Webinar by Christoph Peters on Modular Service Structures for AI Services
July Webinar by Christoph Peters on Modular Service Structures for AI Services

July Webinar by Christoph Peters on Modular Service Structures for AI Services

9 July 2018

9 July 2018 - Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models - by Christoph Peters and Mohamed Zaki.

Read more at: July Community of Interest Meeting
July Community of Interest Meeting

July Community of Interest Meeting

4 July 2018

In collaboration with our Industrial Partners, the July Community of Interest Meeting (CoI) took place at Perkins, in Peterborough. The focus of this year events is on 'How companies can strategically design, pilot and experiment digital services in the new digital age?’

Read more at: Mohamed Zaki won the Emerald Literati Award
Mohamed Zaki won the Emerald Literati Award

Mohamed Zaki won the Emerald Literati Award

3 July 2018

Mohamed's and co-authors paper "The interplay of customer experience and commitment" published in the Journal of Services Marketing has been selected by the Emerald Editorial Team as Highly Commended in the 2018 Emerald Literati Awards

Read more at: 2nd Customer Management Leadership Group Academic-Practitioner Workshop
2nd Customer Management Leadership Group Academic-Practitioner Workshop

2nd Customer Management Leadership Group Academic-Practitioner Workshop

26 June 2018

Dr Mohamed Zaki was invited to participate in the 2nd Customer management Leadership Group Academic-Practitioner Workshop on 17-19 June at the University of Manchester.

Read more at: June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'
June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

26 June 2018

June paper on 'Modular Service Structures for the Successful Design of Flexible Customer Journeys for AI Services and Business Models – Orchestration and Interplay of Services'

Contact us

 

Study at Cambridge

About the University

Research at Cambridge