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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: The Impact of Contract Type on Service Provider Information Requirements
The Impact of Contract Type on Service Provider Information Requirements

The Impact of Contract Type on Service Provider Information Requirements

27 March 2015

The March 2012 paper on 'The Impact of Contract Type on Service Provider Information Requirements' by Rachel Cuthbert, Duncan McFarlane and Andy Neely


Read more at: Divine Innovation: Religion and Service Provision by Religious Organizations in India
Divine Innovation: Religion and Service Provision by Religious Organizations in India

Divine Innovation: Religion and Service Provision by Religious Organizations in India

27 March 2015

The April 2012 paper on 'Divine Innovation: Religion and Service Provision by Religious Organizations in India' by Sriya Iyer, Chander Velu and Tirthankar Chakravarty


Read more at: Another Performance Paradox? A refined view on the performance impact of servitization
Another Performance Paradox? A refined view on the performance impact of servitization

Another Performance Paradox? A refined view on the performance impact of servitization

27 March 2015

The May 2012 paper on 'Another performance paradox? A refined view on the performance impact of servitization' by Ivanka Visnjic, Andy Neely and Frank Wiengarten


Read more at: Complexity in Services: an interpretative framework
Complexity in Services: an interpretative framework

Complexity in Services: an interpretative framework

27 March 2015

The June 2012 paper on 'Complexity in Services: an interpretative framework' by Ornella Benedettini and Andy Neely


Read more at: Organising Servitization: an in-depth case study
Organising Servitization: an in-depth case study

Organising Servitization: an in-depth case study

27 March 2015

The August 2012 paper on 'Organising Servitization: an in-depth case study' by Taija Turunen and Andy Neely


Read more at: Using Smart Objects to build the Internet of Things
Using Smart Objects to build the Internet of Things

Using Smart Objects to build the Internet of Things

27 March 2015

September 2012 paper on 'Using Smart Objects to build the Internet of Things' by Tomás Sánchez López, Damith C. Ranasinghe, Mark Harrison, Duncan McFarlane


Read more at: Factors Influencing Service Complexity
Factors Influencing Service Complexity

Factors Influencing Service Complexity

27 March 2015

October 2012 paper on 'Factors Influencing Service Complexity: The Perspective of Servitized Manufacturers', by Ornella Benedettini and Andy Neely.


Read more at: Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises
Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises

Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises

27 March 2015

The December 2012 paper on 'Enterprise Imaging: Representing Complex Multiorganizational Service Enterprises', by John Mills, Dr Valerie C Purchase, Dr Glenn Parry


Read more at: Thriving in Open Innovation Ecosystems

Thriving in Open Innovation Ecosystems

27 March 2015

The January 2013 paper on 'Thriving in Open Innovation Ecosystems: Towards a Collaborative Market Orientation' by Chander Velu, Michael Barrett, Rajiv Kohli, Torsten Oliver Salge


Read more at: Successfully Implementing a Service Business Model
Successfully Implementing a Service Business Model

Successfully Implementing a Service Business Model

26 March 2015

The March 2013 paper on 'Successfully Implementing a Service Business Model in a Manufacturing Firm' by Ivanka Visnjic, Bart van Looy