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Read more at: Barriers and Facilitators to Incident Reporting in Servitized Manufacturers

Barriers and Facilitators to Incident Reporting in Servitized Manufacturers

18 July 2017

July Paper by Chara Makri, on Barriers and Facilitators to Incident Reporting in Servitized Manufacturers.

Read more at: Podcast - The Fallacy of the Net Promoter Score
Podcast - The Fallacy of the Net Promoter Score

Podcast - The Fallacy of the Net Promoter Score

17 July 2017

In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new paper 'The Fallacy of the Net Promoter Score: Customer Loyalty Predictive Model'.

Read more at: Webinar - Business Ecosystems - Classification Model
Webinar - Business Ecosystems - Classification Model

Webinar - Business Ecosystems - Classification Model

11 July 2017

10 July 2017 - Business Ecosystems: Towards a Classification Model - Florian Urmetzer

Read more at: MSI Award for Customer Attrition Prevention with Artificial Intelligence project
MSI Award for Customer Attrition Prevention with Artificial Intelligence project

MSI Award for Customer Attrition Prevention with Artificial Intelligence project

5 July 2017

A new award from the Marketing Science Institute for a project on customer attrition prevention with artificial intelligence, by Dr Mohamed Zaki and Dr. Benjamin Lucas

Read more at: Customer Satisfaction Scores Hide Problems
Customer Satisfaction Scores Hide Problems

Customer Satisfaction Scores Hide Problems

15 June 2017

Marketing Week Article by Mohamed Zaki, 12 June 2017, on Customer Satisfaction Scores.

Read more at: A Systems Perspective on Business Model Evolution
A Systems Perspective on Business Model Evolution

A Systems Perspective on Business Model Evolution

15 June 2017

June Paper Release on ‘A Systems Perspective on Business Model Evolution: The Case of an Agricultural Information Service Provider in India’ by Chander Velu

Read more at: 2016 Annual Report for the Cambridge Service Alliance
2016 Annual Report for the Cambridge Service Alliance

2016 Annual Report for the Cambridge Service Alliance

15 June 2017

The 2016 Annual Report for the Cambridge Service Alliance.

Read more at: Webinar - Exploring the Journey to Services - Veronica Martinez
Webinar - Exploring the Journey to Services - Veronica Martinez

Webinar - Exploring the Journey to Services - Veronica Martinez

13 June 2017

12 June 2017 - Exploring the Journey to Services - Veronica Martinez

Read more at: Latest Alliance Newsletter - June 2017
Latest Alliance Newsletter - June 2017

Latest Alliance Newsletter - June 2017

1 June 2017

June 2017 Cambridge Service Alliance Newsletter

Read more at: RECODE Workshop at CIRP manufacturing systems 2017 conference in Taichung, Taiwan
RECODE Workshop at CIRP manufacturing systems 2017 conference in Taichung, Taiwan

RECODE Workshop at CIRP manufacturing systems 2017 conference in Taichung, Taiwan

31 May 2017

Special Session: Re-Distributed Manufacturing – Pathway to Impact UK and Global Perspectives, May 3rd - 5th, 2017, Taichung, Taiwan ROC

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