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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: 2015 Annual Meeting of the Academy of Management
2015 Annual Meeting of the Academy of Management

2015 Annual Meeting of the Academy of Management

11 August 2015

Alliance researchers at the 2015 Academy of Management Conference, in Vancouver, British Columbia.


Read more at: The Internet of Animal Health Things - Opportunities and Challenges
The Internet of Animal Health Things - Opportunities and Challenges

The Internet of Animal Health Things - Opportunities and Challenges

23 July 2015

Case Study Report The Internet of Animal Health Things: Opportunities and Challenges Daniel Smith, Scott Lyle, Al Berry, Nicola Manning, Centre for Digital Innovation, Zoetis Mohamed Zaki, Andy Neely, Cambridge Service Alliance, University of Cambridge


Read more at: When Innovation Follows Promise
When Innovation Follows Promise

When Innovation Follows Promise

23 July 2015

When Innovation Follows Promise - Why service innovation is different, and why that matters Ivanka Visnjic, Taija Turunen and Andy Neely


Read more at: Annual report 2012
Annual report 2012

Annual report 2012

23 July 2015

The Annual Report for 2012 from the Cambridge Service Alliance


Read more at: Podcast - Making the Shift to Services in the Animal Health Industry
Podcast - Making the Shift to Services in the Animal Health Industry

Podcast - Making the Shift to Services in the Animal Health Industry

22 July 2015

Podcast Interview with Dr Veronica Martinez on 'Making the Shift to Services in the Animal Health Industry'.


Read more at: JSR Paper Awards for Mohamed Zaki
JSR Paper Awards for Mohamed Zaki

JSR Paper Awards for Mohamed Zaki

15 July 2015

Presentation of two awards for Journal of Service Research Paper to Dr Mohamed Zaki


Read more at: Webinar - A Capability-Based View of Service Transitions
Webinar - A Capability-Based View of Service Transitions

Webinar - A Capability-Based View of Service Transitions

8 July 2015

by Ornella Benedettini - July 2015 This Webinar discussed the April Paper from the Alliance, which describes the initial steps of a study that is examining the cases of 138 companies from the aerospace and defence industry in order to provide evidence on how manufacturing companies configure and orchestrate service-relevant capabilities in practice.


Read more at: Is Big Data still big news?
Is Big Data still big news?

Is Big Data still big news?

1 July 2015

Article by Mohamed Zaki on the University of Cambridge Research Discussion pages. 30 June 2015


Read more at: The Future of Servitization: Technologies that will make a difference
The Future of Servitization: Technologies that will make a difference

The Future of Servitization: Technologies that will make a difference

1 July 2015

This Executive Briefing provides an invaluable guide to the technologies that are likely to play a pivotal role in the future of servitization.


Read more at: Webinar - Through-Life Accountability
Webinar - Through-Life Accountability

Webinar - Through-Life Accountability

10 June 2015

June 2015 Webinar Presentation by Chara Makri, on Through-Life Accountability - Managing Complex Services