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Cambridge Service Alliance

At the forefront of service transformation in the digital era
 
Read more at: Podcasts - Big Data and Analytics
Podcasts - Big Data and Analytics

Podcasts - Big Data and Analytics

14 April 2015

If Big Data is the 'New Oil' for Business - How Should Firms Go About Using It? Podcast Interviews with Andy Neely and Mohamed Zaki


Read more at: Telegraph article - The Six Burning Questions for Firms Looking to Make Money from Big Data
Telegraph article - The Six Burning Questions for Firms Looking to Make Money from Big Data

Telegraph article - The Six Burning Questions for Firms Looking to Make Money from Big Data

14 April 2015

The six burning questions for firms looking to make money from big data In this article reported in the Telegraph on 10 April 2015, Andy Neely asks how firms should go about reaping the potential financial rewards of big data.


Read more at: Business Model Innovations in Health Care
Business Model Innovations in Health Care

Business Model Innovations in Health Care

27 March 2015

December 2011 paper on 'Business Model Innovations in Health Care' by Sophie Tersago and Ivanka Visnjic


Read more at: Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts
Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts

Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts

27 March 2015

The January 2012 paper on 'Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts', by John Mills


Read more at: Society’s Grand Challenges: What Role for Services?
Society’s Grand Challenges: What Role for Services?

Society’s Grand Challenges: What Role for Services?

27 March 2015

The February 2012 paper on 'Society’s Grand Challenges: What Role for Services?' by Andy Neely


Read more at: The Impact of Contract Type on Service Provider Information Requirements
The Impact of Contract Type on Service Provider Information Requirements

The Impact of Contract Type on Service Provider Information Requirements

27 March 2015

The March 2012 paper on 'The Impact of Contract Type on Service Provider Information Requirements' by Rachel Cuthbert, Duncan McFarlane and Andy Neely


Read more at: Divine Innovation: Religion and Service Provision by Religious Organizations in India
Divine Innovation: Religion and Service Provision by Religious Organizations in India

Divine Innovation: Religion and Service Provision by Religious Organizations in India

27 March 2015

The April 2012 paper on 'Divine Innovation: Religion and Service Provision by Religious Organizations in India' by Sriya Iyer, Chander Velu and Tirthankar Chakravarty


Read more at: Another Performance Paradox? A refined view on the performance impact of servitization
Another Performance Paradox? A refined view on the performance impact of servitization

Another Performance Paradox? A refined view on the performance impact of servitization

27 March 2015

The May 2012 paper on 'Another performance paradox? A refined view on the performance impact of servitization' by Ivanka Visnjic, Andy Neely and Frank Wiengarten


Read more at: Complexity in Services: an interpretative framework
Complexity in Services: an interpretative framework

Complexity in Services: an interpretative framework

27 March 2015

The June 2012 paper on 'Complexity in Services: an interpretative framework' by Ornella Benedettini and Andy Neely


Read more at: Organising Servitization: an in-depth case study
Organising Servitization: an in-depth case study

Organising Servitization: an in-depth case study

27 March 2015

The August 2012 paper on 'Organising Servitization: an in-depth case study' by Taija Turunen and Andy Neely